Senior Customer Program Manager – AI And Cloud Platforms

Details

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, and Tier-1 partners. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

Responsibilities

• Define and manage program schedules, deliverables, and turning points aligned with customers' and partners' roadmaps and requirements.
• Translate customer requirements into actionable tasks for functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
• Provide horizontal leadership to drive cross-functional program execution, manage high-priority issues/concerns, and coordinate globally dispersed teams to ensure alignment on objectives.
• Act as the primary customer interface for program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
• Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.
• Provide ongoing post-deployment sustaining support, serving as case manager for high-priority concerns.
• Monitor factory production schedules and collaborate with suppliers and distributors to resolve issues and meet hardware delivery timelines.
• Proactively communicate program health, risks, and key issues to customers, internal partners, and leadership across Hardware, Software, Operations, Business, Quality, Sales, and Product teams.

Requirements

• Bachelor’s or master’s degree in computer science, engineering, or a related field, or equivalent experience.
• 12+ years of program/project management experience in cloud providers, IT, automotive, or embedded systems industries.
• Strong technical background in hardware and/or software product development, with experience working closely with cloud and AI solution providers.
• Proven track record of leading complex, global programs through full development lifecycles into deployment and production.
• Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
• Experience coordinating with global teams and navigating multi-cultural, multinational business environments.
• Ability to distill complex technical concepts for both technical and non-technical audiences, from engineers to executives.
• Willingness to travel as required (up to 10%) and to work in fast-paced, dynamic environments.

Ways to Stand Out

• Track record running end-to-end hardware and software product development in industries such as automotive, datacenter/server, or cloud service providers.
• Prior experience in graphics and/or cloud datacenter development/deployment.
• Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
• Proven expertise in leading production schedules, optimizing line yields, and resolving sophisticated field quality challenges.
• Proven adaptability to rapid change and matrixed team structures in high-growth environments.

Benefits

• Competitive base salary (range provided below), eligibility for equity, and a generous benefits package. The base salary range is 192,000 USD - 304,750 USD.

Additional Information

• Location: Santa Clara, CA, United States (US, CA, Santa Clara).
• Applications accepted at least until December 25, 2025.
• NVIDIA is an equal opportunity employer committed to fostering a diverse work environment.