Senior Customer Technical Program Manager - Data Center Quality and Sustaining

Details

NVIDIA is seeking an experienced Senior Customer Technical Program Manager to lead Data Center Quality and Sustaining initiatives in partnership with OEM/ODM system partners and large Cloud Service Provider deployments. The role is accountable for customer satisfaction, executive-level communication, handling high-profile customer critical issues, and coordinating cross-functional teams across engineering, operations, quality, product management, and sales.

Responsibilities

• Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across large Cloud Service Provider deployments.
• Develop and implement a comprehensive, joint Quality Assurance and Sustaining strategy between NVIDIA, OEMs/ODMs, and Data Center operations, aligned with business, quality, and user experience objectives.
• Establish, uphold, and implement quality standards and procedures following industry-standard methodologies for large datacenter system deployment and continuation actions.
• Lead internal and external reviews on production system quality issues; prepare regular reports detailing findings and corrective actions.
• Identify areas for improvement with manufacturers of equipment/production systems, applying data analysis and metrics to facilitate progress.
• Collaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs partners.
• Develop and maintain key performance indicators (critical metrics) to monitor quality performance and present findings to senior management.
• Identify potential quality improvements and develop mitigation strategies to minimize customer impact.

Requirements

• BS/MS/PhD in Computer Science, Electrical Engineering, or related field, or equivalent experience.
• Over 8+ years of demonstrated expertise in Customer Program Management at executive leadership tiers.
• Proven track record in enterprise data center product quality management and system operational excellence.
• Strong leadership and experience managing high-profile customer escalations, coordinating across engineering, operations, quality, product management, and sales to resolve technical quality and logistical issues.
• Solid understanding of Quality Management Systems (QMS) following technology industry standards.
• Technical knowledge of data center infrastructure and experience with HW/SW systems component integration, system topologies, and system configurations.
• Experience coordinating data center quality improvement projects and enhancements with OEMs/ODMs.
• Outstanding analytical and problem-solving skills; skilled at using data for decision-making.
• Strong interpersonal and communication skills with the ability to influence and engage customers and executive stakeholders.
• Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification are desirable.

Compensation and Benefits

• Base salary range (dependent on level and location):
  • Level 4: 160,000 USD - 253,000 USD
  • Level 5: 192,000 USD - 304,750 USD
• Eligible for equity and company benefits.

Additional Information

• Applications for this job will be accepted at least until October 6, 2025.
• NVIDIA is an equal opportunity employer and committed to fostering a diverse work environment.