Senior Customer Technical Program Manager - Data Center Quality and Sustaining

Details

NVIDIA is seeking an experienced Senior Customer Technical Program Manager to lead Data Center Quality and Sustaining activities in coordination with OEM/ODM system partners. The role is accountable for customer satisfaction, communication strategies at NVIDIA and OEM/ODM executive levels, and managing high-profile customer critical issues. The position requires close collaboration with cross-functional teams and emphasizes planning, detailed execution, and critical thinking.

Responsibilities

• Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Provider deployments.
• Develop and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs, and Data Center operations, ensuring alignment with business, quality, and user experience objectives.
• Establish, uphold, and implement quality standards and procedures following industry-standard methodologies for large datacenter system deployment and continuation actions.
• Lead internal and external reviews on production systems quality issues and prepare regular reports detailing findings and corrective actions.
• Identify areas for improvement in partnership with manufacturers of equipment/devices production systems; apply data analysis and metrics to facilitate progress.
• Collaborate with NVIDIA and partners to ensure high-quality standards across OEM/ODM partners.
• Develop and maintain key performance indicators (critical metrics) to monitor quality performance and present findings to senior management.
• Identify potential quality improvements and develop mitigation strategies to minimize customer impact.

Requirements

• BS/MS/PhD in Computer Science, Electrical Engineering, or related field, or equivalent experience.
• Proven track record working on Enterprise Data Center product quality management and system operational excellence.
• Over 12 years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers.
• Strong leadership experience managing high-profile customer escalations, working across engineering, operations, quality, product management, and sales to resolve product technical quality and logistical issues.
• Solid understanding of Quality Management Systems (QMS) following technology industry standards.
• Technical familiarity with Data Center Infrastructure and experience with hardware/software systems integration, system topologies, and system configurations.
• Experience coordinating Data Center quality improvement projects and enhancements with OEMs/ODMs.
• Outstanding analytical and problem-solving capabilities; skilled in using data for informed decision-making.
• Strong interpersonal and communication skills, with the ability to influence and engage customers across business, system engineering, and quality management groups.
• Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification are desirable.

Benefits

• Base salary range: 192,000 USD - 304,750 USD (determined based on location, experience, and pay of employees in similar positions).
• Eligible for equity and benefits (see NVIDIA benefits page).
• NVIDIA is an equal opportunity employer committed to fostering a diverse work environment.

Other Details

• Location: Santa Clara, CA, United States.
• Employment type: Full time.
• Applications accepted at least until October 6, 2025.