Senior Customer Technical Program Manager - Data Center Quality and Sustaining

Details

NVIDIA is looking for an experienced Sr. Customer Technical Program Manager for Data Center Quality and Sustaining activities to develop, implement, and supervise customer experience and quality management initiatives in coordination with OEM/ODM system partners. The role is accountable for overall customer satisfaction, articulating communication strategies at NVIDIA as well as OEM/ODM executive levels, and managing high-profile customer-critical issues. Success in this role requires a passion for customer satisfaction, adherence to high quality standards, strong planning and execution skills, and critical thinking.

Responsibilities

• Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Provider deployments.
• Develop and implement a comprehensive, joint Quality Assurance and Sustaining strategy between NVIDIA, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives.
• Establish, uphold, and implement quality standards and procedures following industry-standard methodologies for large datacenter system deployment and continuation actions.
• Lead internal and external reviews on production systems quality issues and prepare regular reports detailing findings and corrective actions.
• Identify areas for improvement in partnerships involving NVIDIA and manufacturers of equipment/devices production systems, applying data analysis and metrics to facilitate progress.
• Collaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs partners.
• Develop and maintain key performance indicators (critical metrics) to monitor quality performance and present findings to senior management.
• Identify potential quality improvements and develop mitigation strategies to minimize customer impact.

Requirements

• BS/MS/PhD in Computer Science, Electrical Engineering, or related field, or equivalent experience.
• Proven track record in enterprise datacenter products quality management and system operational excellence.
• Over 12 years of demonstrated expertise in customer program management at the highest executive leadership tiers.
• Strong leadership managing high-profile customer escalations across engineering, operations, quality, product management, and sales to resolve product technical quality and logistical issues.
• Solid understanding of Quality Management Systems (QMS) following technology industry standards.
• Technical familiarity with data center infrastructure and experience around HW/SW systems component integration, system topologies, and system configurations.
• Accountable for coordinating data center quality improvement projects and enhancements with various OEMs/ODMs systems providers.
• Outstanding analytical and problem-solving capabilities; skilled in using data for informed decision-making.
• Strong interpersonal and communication skills, with the ability to influence and engage customers across business, system engineering and quality management groups.
• Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP program management certification are desirable.

Compensation and Other Details

• Base salary range: 192,000 USD - 304,750 USD (determined based on location, experience, and pay of employees in similar positions).
• Eligible for equity and benefits.
• Applications accepted at least until October 6, 2025.

Company & Equal Opportunity

NVIDIA is widely considered one of the technology world’s most desirable employers. If you are creative and autonomous, NVIDIA encourages you to apply. NVIDIA is committed to fostering a diverse work environment and is an equal opportunity employer; they do not discriminate based on legally protected characteristics.