Senior Customer Technical Program Manager – Software Platforms

Details

Are you a person who loves to work in a fast-paced and growing organization? Are you interested in enabling organizations to build virtual worlds powered by the cloud? At NVIDIA, employees are passionate about parallel and visual computing and transforming the way graphics are used to solve complex problems in computer science. This role is a senior program management position on the Customer Technical Program Management Team responsible for leading customer relations and technical/operational program execution for strategic partners.

Responsibilities

• Define strategy and tactics for integrating complex cloud software stacks from evaluation/proof-of-concept through design, development, qualification/validation and customer acceptance.
• Scope projects, assemble core support teams, kick off projects with customers, and develop joint project timelines.
• Support design-in efforts by providing technical collateral/tools and lead engineering design reviews.
• Ensure implementation of customer-required features, drive resolution of blocking issues, and ensure timely customer acceptance and production deployment.
• Translate customer requirements into tasks and assign to relevant functional areas; collect, prioritize, track, and drive customer-reported issues to closure.
• Clearly communicate issue status to customers and internal teams, including executive stakeholders.
• Work closely with engineering, product management, and sales to resolve technical issues, set expectations, and keep project scope on track.
• Organize and lead complex engineering-to-engineering technical discussions and correctly represent the urgency of issues.
• Regularly communicate program status and key issues to management and develop close working relationships with customer development teams to find creative solutions.

Requirements

• BS/MS in Engineering or Computer Science or equivalent experience.
• 8+ years in the high-tech industry with a focus on program/project management.
• 5+ years of validated project/program management of software product solutions.
• Deep experience running significant and complex software engagement programs, especially with strategic customers with large datacenter deployments.
• Strong technical savvy including software qualification and deployment for datacenter and cloud development/deployment and/or OEM environments.
• Strong leadership skills across broad and diverse functional teams.
• Experience leading global projects and handling multiple customers/programs across worldwide geographies and time zones.

Ways to Stand Out

• Graphics and/or cloud datacenter development/deployment experience.
• Comfort defining and managing complex program schedules with deep understanding of dependencies, critical paths, and milestones.
• Proven record of handling multiple customers and programs across global time zones.

Compensation & Benefits

• Base salary will be determined based on location, experience, and pay of employees in similar positions.
• Base salary range: Level 4: 160,000 USD - 253,000 USD; Level 5: 192,000 USD - 304,750 USD.
• Eligible for equity and benefits.

Other Information

• Applications for this job will be accepted at least until August 10, 2025.
• NVIDIA is an equal opportunity employer and is committed to fostering a diverse work environment.