Used Tools & Technologies
Not specified
Required Skills & Competences ?
Grafana @ 4 Kubernetes @ 7 Prometheus @ 3 Terraform @ 4 GCP @ 6 CI/CD @ 3 Datadog @ 3 AWS @ 6 Azure @ 6 Communication @ 7 Networking @ 6 SRE @ 6 Performance Optimization @ 4 Splunk @ 3Details
Grafana Labs is a remote-first, open-source company that builds observability tooling used globally. The Field Engineering Infrastructure team supports Presales Solution Engineering by maintaining backend systems, demo infrastructure, content creation, and subject-matter expertise to scale pre-sales efforts and customer engagements.
Responsibilities
- Maintain Field Engineering infrastructure, including the pre-sales Demo Kit application and infrastructure, custom demo applications, and deployment tools for workshops and custom engagements.
- Implement and maintain operational dashboards and alerts for Field Engineering infrastructure.
- Design, develop, and deliver compelling product demos to add to the demo kit library.
- Create and deliver training materials and product workshops for Solution Engineers, customers, and the community.
- Become a subject-matter expert (SME) on one or more Grafana products to support deep-dive technical meetings, strategic POVs, blogs, webinars, and more.
Requirements
- 5+ years of technical experience serving as an SRE, Developer, Architect, and/or successful presales Solution Architect. Open-source selling experience is a plus.
- Proven experience deploying, operating, and maintaining large-scale distributed, multi-region production platforms.
- Software engineering experience delivering at least one enterprise-grade product (design, implementation, code reviews, maintenance).
- Deep hands-on proficiency with at least one cloud provider (AWS, Azure, or GCP), including IAM, networking, compute, storage, and managed services. Experience with infrastructure-as-code tools such as Terraform.
- Experience designing and operating high-availability and resilient systems (multi-AZ/region, redundancy, health checks) and defining/managing SLOs/SLIs and error budgets.
- Familiarity with CI/CD and deployment strategies including automated pipelines, canary/blue-green rollouts, safe rollbacks, and feature flags.
- Experience with performance testing, capacity planning, bottleneck analysis, and cost/performance optimization.
- Strong communication and documentation skills: runbooks, design docs, and cross-team collaboration.
- Deep understanding of Kubernetes.
- Professional familiarity with observability platforms (Grafana, Loki, Prometheus, Tempo, Elastic, Splunk, Datadog, etc.).
- Experience building and delivering technical content for technical audiences: workshops, demos, decks, webinars, videos.
Compensation & Benefits
- United States OTE (On-Target Earnings) range: $196,000 - $236,000. Actual compensation may vary based on level, experience, and skillset.
- Roles include Restricted Stock Units (RSUs).
- 100% remote, global culture; in-person onboarding is provided.
- Global annual leave policy of 30 days per annum (with 3 days reserved for company shutdown days). Local legislation will be complied with where applicable.
- Emphasis on transparent communication, career growth pathways, and an innovation-driven environment.
Equal Opportunity & Recruitment
Grafana Labs is an equal opportunity employer and may utilize AI tools in parts of the recruitment process; all CVs are reviewed manually by the recruitment team.
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