Senior Frontend Product Engineer

Details

Customer.io is a platform used by over 7,500 companies to send emails, push notifications, in-app messages, and SMS. The team uses Go, React, Ember, and AI to build a scalable automated communication platform. This role focuses on designing and building delightful, high-quality frontend experiences and tools that empower customers to create better communication experiences.

Responsibilities

• Build high-quality, accessible UIs in React and Ember that power core user workflows
• Collaborate with engineers and designers to bring new features to life
• Continuously improve the design system and frontend architecture for performance and scalability
• Share knowledge and raise the bar through public progress and team collaboration
• Leverage AI tools to prototype, move faster, and make better decisions

Requirements

• 7+ years of frontend experience building complex applications
• Fluency in JavaScript, HTML, and CSS
• Strong experience with modern frameworks like React (Ember.js is a bonus or you should be open to learning it)
• Care for polish, performance, accessibility, and the full user experience
• Strong product thinking and an understanding of how code fits into the bigger product picture
• Ownership mindset, bias for action, and pride in owning technical decisions

Compensation & Benefits

• Starting salary: $150,000 - $200,000 USD (or equivalent in local currency), depends on experience and market adjustments
• Inclusive benefits package including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, professional development budget, and more

Interview Process

• Application review
• Recruiter call (30 mins)
• Behavioral interview (60 mins)
• Technical interview (60 mins)
• Take-home assignment and assignment review call (60 mins)
• Final candidates will complete background checks and employment verifications

Company Values

• Ownership: end-to-end responsibility and comfort with ambiguity
• Engineers with product taste: user-focused, advocate for clean and intuitive design
• Healthy skepticism for the status quo: rigor and creativity with focus on forward motion

Additional Notes

• Remote role for the Americas region
• Zoom is used for virtual interviews
• Offers extended in writing on official Customer.io letterhead
• Contact email for questions: [email protected]