Senior Full Stack Developer - Advisor Assist
🕙 36-40 hours per week
Used Tools & Technologies
Machine Learning LLMRequired Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Docker @ 4
Kubernetes @ 4
DevOps @ 4
TypeScript @ 4
Automated Testing @ 4
Python @ 4
CI/CD @ 4
Distributed Systems @ 4
Data Science @ 4
Azure @ 4
Node.js @ 4
Microservices @ 4
CRM @ 4
Experimentation @ 4
AI @ 4
RAG @ 4
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Do you want to build AI‑powered capabilities that support thousands of Contact Center Advisors during real customer conversations? As a Senior Full Stack Developer, you develop cloud‑native services that enable features such as automated call summaries, real‑time knowledge search and CRM integrations. Your work directly impacts customer experience and contributes to ABN AMRO’s commitment to sustainable and responsible technology.
Responsibilities
- Design, build and maintain the cloud‑native services behind Advisor Assist.
- Translate advisor needs into intuitive, reliable solutions and help scale AI features in a transparent, compliant and responsible way.
- Build and improve backend services using Node.js and TypeScript in a cloud‑native environment.
- Integrate Advisor Assist with CRM systems, knowledge platforms and conversational tooling.
- Strengthen system reliability through automated testing, CI/CD pipelines and monitoring.
- Work closely with UX, Data Science and product teams to deliver user‑friendly solutions.
- Contribute to responsible AI implementation by focusing on transparency, safety and explainability.
Working environment
You will join an international, multidisciplinary DevOps team within the Customer Interaction & Conversational grid. The team includes developers, data scientists, data engineers and UX/product specialists from different backgrounds and nationalities. The team values collaboration, experimentation and continuous improvement. The role is hybrid, with at least one day per week in the office for teamwork and knowledge sharing. The bank emphasises sustainability and creating digital solutions that reduce operational waste and improve efficiency.
Requirements
Must-haves:
- 5+ years of experience as a Full Stack or Backend Developer.
- Strong experience with Node.js and TypeScript.
- Experience with Azure, Kubernetes and Docker.
- Understanding of distributed systems and microservices.
- Experience with CI/CD, automated testing and monitoring.
Desired:
- Experience with Python for AI or automation.
- Experience with NestJs and VueJS.
- Affinity with LLMs, retrieval‑based architectures (RAG) or AI/ML applications.
Benefits
- Salary range: €57.342 – €81.917 per year (36‑hour workweek, Hay‑10).
- 11% benefit budget for flexible employment conditions (unused amount is paid out).
- Five weeks of paid vacation per year.
- €1,000 annual personal development budget (up to €3,000 with accumulation).
- A public transportation pass.
- A solid pension plan.
Contact
For more information: Gaurav Kumar (Chapter Lead) at [email protected].