Senior Global Programs Lead

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Role overview

The Senior Global Programs Lead is an experienced leader responsible for the management of global strategic programs that span the Community Team. This role collaborates cross-functionally to develop strategies and operationalize programs that connect Host Engagement, Host Communications and Host Development teams to broader business and brand initiatives aligned to company priorities. The role reports to the Director of Global Community Programs and works closely with functional leads across the Community Team and cross-organization partners including Business, Supply, Product, Design, and Marketing.

Responsibilities

• Build and lead strategy for key programs

  • Partner with business and product teams to understand priorities and translate them into an integrated Community Team strategy
  • Work closely with functional leads to develop strategies that ladder to broader business initiatives

• Operationalize strategy execution

  • Establish systems to move work forward by managing communications, cascades, and channels within working groups
  • Ensure execution aligns with Community and business objectives through ongoing strategic guidance

• Define program goals and monitor performance against KPIs

  • Develop key performance indicators aligned to larger business objectives
  • Review impact through regular performance reviews

• Develop strong and collaborative relationships

  • Manage stakeholders within the Community Team, including team leadership and working teams
  • Represent Community in senior cross-functional meetings and influence priorities, roadmaps, and operations

• Provide clear and compelling updates

  • Communicate program strategy, performance, and impact to cross-functional partners and senior/executive leadership
  • Develop materials for working group alignment and leadership reviews

• Mentor and support junior team members

  • Foster a culture of excellence, inclusion, and collaboration by developing talent

Requirements / Your Expertise

• Senior leader with 15+ years of experience in Brand Strategy, Program Management, Product Management or Operations
• Proven track record of leading cross-functional strategic programs and operating in a matrixed organization
• Demonstrated success managing complex global programs at scale while balancing competing priorities and resources
• Strategic thinker able to synthesize diverse inputs to develop strategy and narratives
• Highly detail-oriented and executes with precision while prioritizing quality
• Strong data and analytics acumen; experience leveraging insights to guide decisions and optimize program impact
• Exceptional communicator with experience developing strategy documents and executive presentations
• Adept at navigating ambiguity to align teams around clear priorities; able to influence while being collaborative
• Anticipates next steps by connecting dots across data and insights; solution-oriented mindset
• Deep connection to Airbnb’s purpose of creating connection

Location & Work Policy

• This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. Candidates must live in a state where Airbnb, Inc. has a registered entity (see Airbnb careers for excluded states).

How We'll Take Care of You / Compensation

• Base pay range: $188,000—$235,000 USD
• Role may also be eligible for bonus, equity, benefits, and Employee Travel Credits

Inclusion

Airbnb is committed to inclusion and belonging. All qualified individuals are encouraged to apply. Reasonable accommodation for candidates with disabilities is available via the provided contact.