Senior HPC Support Engineer - InfiniBand and NVLink

at Nvidia
📍 Westford, United States
USD 108,000-201,200 per year
SENIOR
✅ On-site

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 4 System Administration @ 4 Linux @ 4 Python @ 4 R @ 4 Hiring @ 4 AWS @ 4 Bash @ 4 Networking @ 4 Debugging @ 4 Customer Support @ 6 ChatGPT @ 4 GPU @ 4

Details

We are seeking a motivated Senior HPC Support Engineer focusing on InfiniBand and NVLink technology, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a primary point of contact for our customers you will assist them with technical questions, debugging and resolving their issues. As a member of the Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues while ensuring a high level of customer satisfaction is maintained and delivered. A significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues.

Responsibilities

  • Resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and problem solving for customers installing our products and supporting systems using Linux operating systems (multi-distro), with a focus on NVIDIA InfiniBand, NVLink, GPU technology and end-to-end solutions.
  • Respond to customer product support inquiries via telephone, email, or conference calls.
  • Resolve customer issues during installation, operation, maintenance, or product application or interoperability with other vendors.
  • Participate in cross-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
  • Be a technical resource: develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements.
  • Conduct site visits and customer conference calls as needed.

Requirements

  • 5+ years providing in-depth customer support and debugging for hardware and software products.
  • Exceptional interpersonal skills with the ability to own and drive resolution for critical customer issues.
  • Linux OS knowledge including system administration and networking at LFCS/RHCSA level (multi-distro experience).
  • Networking technologies, protocols and routing including IP, L2 and L3 (expected at CCNP / CompTIA Network+ level).
  • Containerized solutions experience at DCA and/or CKA level; virtualization experience (KVM/ESXi) and cloud infrastructure experience (AWS/OCI).
  • Ability to debug networking protocols using tools such as tcpdump and Wireshark or similar packet generation and analysis tools.
  • Bash and Python scripting abilities.
  • Strong organizational skills; able to prioritize/multi-task with limited supervision.
  • Experience integrating AI tools (Cursor, Gemini, ChatGPT, Copilot, Glean, etc.) into daily workflows.
  • Four-year degree from an accredited university/college, or equivalent experience in Computer Science, or Electrical or Computer Engineering.

Ways to stand out (preferred)

  • NVIDIA certifications related to AI infrastructure, operations and networking.
  • Experience with InfiniBand, RDMA, NVLink and NVIDIA GPU technologies.
  • Experience with clustering or HPC data-center technologies including upper layer protocols (MPI, NCCL).
  • Additional operating system experience such as Microsoft Windows, VMware, Unix.
  • Configuration and operational expertise with traditional network switch/router and open platforms.

Compensation & Benefits

  • Base salary is determined by location, experience, and peer pay. Salary ranges provided by level:
    • Level 3: $108,000 - $172,500 USD per year
    • Level 4: $120,000 - $201,250 USD per year
  • Eligible for equity and company benefits.

Other details

  • Applications for this job will be accepted at least until July 29, 2025.
  • NVIDIA is committed to fostering a diverse work environment and is an equal opportunity employer. Hiring and promotion practices do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.