Senior HPC Technical Support Engineer – Ethernet

Details

We are seeking a motivated Senior HPC Support Engineer – Ethernet, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of networking products. You will be a main point of contact for customers, assisting with technical inquiries, debugging, and resolving issues. You will interact regularly with Engineering, Marketing, and Support teams on technical issues and help develop support processes and documentation.

Responsibilities

• Resolve sophisticated customer concerns and technical issues through research, reproductions, and problem solving for customers installing products and supporting systems using Linux operating systems (multi-distro), with a focus on NVIDIA Ethernet Switching technologies and AI end-to-end solutions.
• Respond to customer product support inquiries via telephone, email, conference calls and occasional site visits.
• Resolve issues during installation, operation, maintenance, or product application/interoperability with other vendors.
• Participate in cross-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, and support tools.
• Serve as a technical resource; develop, redefine, and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.

Requirements

• 5+ years providing in-depth customer support and debugging for hardware and software products.
• Profound knowledge and experience with Linux OS including system administration and networking (multi-distro). References to LFCS / RHCSA are included.
• Understanding of networking technologies, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF) at an enterprise level.
• Configuration and operational expertise with network switch/router platforms (examples cited: Cumulus Linux, SONiC, IOS, JunosOS, EOS).
• Ability to debug networking protocols using tools such as tcpdump and Wireshark, or similar packet generation and analysis tools.
• Expertise with data center virtualization concepts and trends (VMware, Docker, Kubernetes).
• Exceptional interpersonal skills with ability to lead resolution of critical customer issues.
• Superb communication and presentation/oral skills.
• Strong organizational skills; able to prioritize and multi-task with limited supervision.
• Four-year degree from an accredited university/college in Computer Science, or Electrical or Computer Engineering (or equivalent experience).

Ways to stand out from the crowd

• Experience solving problems in large-scale network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS concepts.
• Linux and networking certifications such as CCNP, CCIE, JNCIE-DC/ENT, RHCE, LFCS.
• Shell scripting and automation (Python, bash, Ansible, YAML, etc.).
• Effective and thorough troubleshooting and debugging methodology.

Compensation & Benefits

• Base salary ranges (determined by location, experience, and internal pay equity):
  • Level 3: 108,000 USD - 172,500 USD
  • Level 4: 120,000 USD - 201,250 USD
• Eligible for equity and benefits (link to NVIDIA benefits provided in the original posting).

Other information

• Applications accepted at least until July 29, 2025.
• NVIDIA is an equal opportunity employer and committed to a diverse work environment.