Senior HPC Technical Support Engineer – Ethernet

at Nvidia
📍 Durham, United States
USD 108,000-201,200 per year
SENIOR
✅ On-site

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 4 System Administration @ 4 Ansible @ 4 Cumulus Linux @ 4 Docker @ 4 Kubernetes @ 4 Linux @ 4 Python @ 4 R @ 4 Bash @ 4 Communication @ 4 Networking @ 4 Debugging @ 4 iOS @ 4 Customer Support @ 4 ChatGPT @ 4

Details

We are seeking a motivated Senior HPC Support Engineer – Ethernet, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of networking products. You will be a main point of contact for customers, assisting with technical inquiries, debugging, and resolving issues. You will interact regularly with Engineering, Marketing, and Support teams and take ownership of issue resolution while ensuring high customer satisfaction.

Responsibilities

  • Resolve sophisticated customer concerns and technical issues through research, reproductions, and problem solving for customers installing and supporting systems using Linux (multi-distro), with a focus on NVIDIA Ethernet switching technologies and AI end-to-end solutions.
  • Respond to customer product support inquiries via telephone, email, conference calls and occasional site visits.
  • Resolve customer issues during installations, operation, maintenance, or product application and interoperability with other vendors.
  • Participate in cross-functional team meetings and provide feedback to engineering and marketing on product requirements, customer experience, and support tools.
  • Act as a technical resource to develop, refine and document standard methodologies for internal teams (Support / R&D) and improve support processes.

Requirements

  • 5+ years providing in-depth customer support and debugging for hardware and software products.
  • Profound knowledge and experience with Linux OS including system administration and networking (LFCS / RHCSA mentioned).
  • Strong understanding of networking technologies, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF) at enterprise level.
  • Configuration and operational experience with network switch/router platforms (e.g., Cumulus Linux, SONiC, IOS, JunosOS, EOS).
  • Ability to debug networking protocols using tools such as tcpdump and Wireshark or similar packet generation and analysis tools.
  • Expertise with data center virtualization concepts and technologies (VMware, Docker, Kubernetes).
  • Exceptional interpersonal, organizational and communication skills; ability to lead overall resolution of critical customer issues.
  • Adoption of AI tools (Cursor, Gemini, ChatGPT, Copilot, Glean, etc.) in daily work routine.
  • Four-year degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent experience.

Ways to stand out

  • Experience solving problems in large-scale network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS concepts.
  • Linux and networking certifications such as CCNP, CCIE, JNCIE-DC/ENT, RHCE, LFCS.
  • Shell scripting and automation (Python, bash, Ansible, YAML).
  • Effective and thorough troubleshooting and debugging methodology.

Compensation & Benefits

  • Base salary ranges by level: Level 3: 108,000 USD - 172,500 USD; Level 4: 120,000 USD - 201,250 USD. Final base salary will be determined based on location, experience, and pay of employees in similar positions.
  • Eligible for equity and company benefits (link to NVIDIA benefits referenced).

Other details

  • Location: Durham, NC, United States.
  • Employment type: Full time.
  • Applications accepted at least until July 29, 2025.
  • NVIDIA is an equal opportunity employer committed to fostering a diverse work environment.