Senior HPC Technical Support Engineer – Ethernet

at Nvidia
📍 Durham, United States
USD 108,000-201,200 per year
SENIOR
✅ On-site

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 4 System Administration @ 4 Ansible @ 4 Cumulus Linux @ 4 Docker @ 4 Kubernetes @ 4 Linux @ 4 Python @ 4 R @ 4 Hiring @ 4 Bash @ 4 Communication @ 4 Networking @ 4 Debugging @ 4 iOS @ 4 Customer Support @ 4 ChatGPT @ 4

Details

We are seeking a motivated Senior HPC Support Engineer – Ethernet, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, and operations of advanced networking products. You will be a main point of contact for customers, assisting with technical inquiries, debugging, and issue resolution. The role requires frequent interaction with Engineering, Marketing, and Support teams and ownership of customer-facing problems.

Responsibilities

  • Resolve sophisticated customer concerns and technical issues through research, reproductions, and problem solving for customers installing and supporting systems running Linux (multi-distro), focusing on NVIDIA Ethernet Switching technologies and AI end-to-end solutions.
  • Respond to customer product support inquiries via telephone, email, conference calls, and occasional site visits.
  • Resolve customer issues during installation, operation, maintenance, product application, and interoperability with other vendors.
  • Participate in cross-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, and support tools.
  • Serve as a technical resource: develop, refine, and document standard methodologies and internal knowledge for Support and R&D teams to improve support processes.

Requirements

  • 5+ years providing in-depth customer support and debugging for hardware and software products.
  • Profound knowledge and experience with Linux OS (multi-distro), including system administration and networking (LFCS / RHCSA mentioned).
  • Strong understanding of networking technologies, protocols, and routing: TCP, UDP, Ethernet, IP, L2/L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF) at enterprise scale.
  • Configuration and operational expertise with network switch/router platforms (examples: Cumulus Linux, SONiC, IOS, Junos OS, EOS).
  • Ability to debug networking protocols using packet capture and analysis tools such as tcpdump and Wireshark, and familiarity with packet generation/analysis tools.
  • Expertise with data center virtualization and containerization concepts and technologies (VMware, Docker, Kubernetes).
  • Exceptional interpersonal, organizational, and communication skills; ability to lead and maintain ownership of critical customer issues.
  • Regular adoption of AI tools (examples listed: Cursor, Gemini, ChatGPT, Copilot, Glean) in daily work.
  • Four-year degree in Computer Science, or Electrical/Computer Engineering, or equivalent experience.

Ways to stand out

  • Experience solving problems in large-scale network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE, and QoS concepts.
  • Relevant certifications such as CCNP, CCIE, JNCIE-DC/ENT, RHCE, LFCS.
  • Shell scripting and automation experience (Python, Bash, Ansible, YAML, etc.).
  • Demonstrated effective and thorough troubleshooting and debugging methodology.

Compensation & Benefits

  • Base salary ranges (dependent on level and location):
    • Level 3: 108000 USD - 172500 USD
    • Level 4: 120000 USD - 201250 USD
  • Eligible for equity and company benefits (link referenced in original posting).

Additional information

  • Applications for this job will be accepted at least until July 29, 2025.
  • NVIDIA is an equal opportunity employer and values diversity in hiring and promotion practices.