Senior Manager, Advanced Analytics, Community Support Product

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.

The Difference You Will Make:

Airbnb is seeking a Senior Manager, Advanced Analytics, Product to lead a talented team of Advanced Analysts. This individual will report directly to the Head of Advanced Analytics (Community Support and Aircover), and play a pivotal role in supporting strategic business and product initiatives through detailed data analysis, experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving decisions across topic areas such as agent tooling, AI assist digital assets and contact channels. The role would partner directly with the head of Product for Community Support.

A Typical Day:

• Lead and develop a high-performing team of Advanced product analysts, fostering a culture of agility and growth.
• Conduct advanced data analysis and statistical modeling to extract actionable insights that inform strategic decisions.
• Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.
• Design and build metrics / dimensions to monitor product and business performance.
• Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.
• Work cross-functionally with Strategic Finance, Data and Analytical Engineering, and Data Science teams to ensure alignment and leverage synergies.
• Manage senior stakeholder relationships, ensuring clarity of communication and strategic alignment on analytics initiatives.

Your Expertise:

• A quantitative undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 12+ years of industry experience in a Data Science, Analytics, or equivalent role and 8+ years of management experience, with a proven track record of team development.
• Prior experience in data science, product analytics within a marketplace and pricing / monetization products.
• Deep technical expertise in data analysis, experimentation, causal inference, and familiarity with LLMs.
• Robust business acumen, strategic thinking skills, and the ability to make informed judgments.
• Outstanding communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.
• Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.
• An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.