Senior Manager, Field Engineering

Details

Grafana Labs is a remote-first, open-source company supporting more than 20M users of Grafana, the open source visualization tool. Grafana powers observability and monitoring workflows (metrics with Grafana Mimir, logs with Grafana Loki, traces with Grafana Tempo) and is available via Grafana Cloud (managed) or Grafana Enterprise Stack (self-managed). The Field Engineering team are solution SMEs who accelerate, scale, and improve the path to the technical win. This role will build and manage a high-performing Field Engineering team, partner closely with Sales, Solutions Engineering, Product Management, Engineering, and Marketing, and influence product roadmap based on customer and field feedback.

Responsibilities

• Attract, recruit, ramp, and mentor a diverse team of Field Engineers.
• Coach and develop direct reports with an individual coaching mindset; manage performance over time.
• Balance team workload across account engagement, project development and maintenance, engineering engagement, competitive intelligence, conferences, and enablement.
• Own planning, actions, and outcomes of the Field Engineering team; report on quarter-over-quarter cadence and results.
• Partner with Sales leadership on top-of-funnel programs, marketing initiatives, and community/company events to drive awareness and lead generation.
• Work with Solutions Engineering to maintain and get requirements for a comprehensive demo environment; create and maintain workshops and collateral that drive top-of-funnel activity.
• Collaborate with Product Management and Engineering to ensure customer requirements are met and to influence the product roadmap based on field feedback.
• Help prospects evaluate software via discovery, demonstrations, stakeholder interviews, workshops, technical validation, POVs, and Mutual Account Plans.

Requirements

• 10+ years in the high tech industry (roles such as Developer, Sales Engineer/Architect, SRE, Manager, etc.).
• 5+ years of people management experience in a sales organization with direct experience mentoring, developing people, and managing performance.
• Direct experience selling monitoring/data/visualization products and experience with complex, enterprise sales.
• Experience with Open Source selling or Cloud-first / product-led go-to-market motion is a strong plus.
• Experience implementing and/or executing a formal sales methodology and qualification frameworks (examples called out: Command of the Message, MEDDPICC).
• Experience in DevOps (IaC, CI/CD, GitHub Actions, etc.) is a plus.
• Strong cross-functional collaboration skills and ability to influence Product and Engineering.
• Culture carrier who values teamwork, collaboration, and driving to the right answer.

Compensation & Rewards

• Location listed: Sweden (Remote).
• Sweden OTE (On-Target Earnings) range: SEK 1,186,000 - SEK 1,424,000. Actual compensation may vary by level, experience, and skillset. All roles include Restricted Stock Units (RSUs).
• Note: Compensation ranges are country specific; applicants from other locations will be provided the market-specific pay range by their recruiter.

Why You’ll Thrive at Grafana Labs

• 100% remote, global culture with transparent communication and innovation-driven environment.
• Scaling organization with opportunities for meaningful impact and career growth.
• Open source roots, empowered teams, approachable leadership, and generous annual leave policy (30 days per annum, with 3 shutdown days).
• In-person onboarding to help new hires ramp successfully.

Other Notes

• Grafana Labs may utilize AI tools in its recruitment process to assist in matching CVs to job postings; manual review by the recruitment team continues.
• For information about personal data use during the application process, see Grafana Labs' applicant privacy policy.