Senior Manager, Field Engineering

at Grafana Labs
📍 United States
USD 253,000-303,000 per year
SENIOR
✅ Remote

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 6 Grafana @ 4 DevOps @ 3 IaC @ 3 GitHub @ 3 GitHub Actions @ 3 CI/CD @ 3 Leadership @ 4 People Management @ 4 Communication @ 4 Mentoring @ 4 SRE @ 8 Product Management @ 6 Reporting @ 4

Details

Grafana Labs is a remote-first, open-source company responsible for Grafana — a widely used observability and visualization tool. The company supports a global user base and offers both managed (Grafana Cloud) and self-managed (Grafana Enterprise Stack) deployments, including Grafana Mimir (metrics), Grafana Loki (logs), and Grafana Tempo (traces).

Role overview

As a Senior Manager of Field Engineering, you will build and lead a global team of Field Engineers who act as solution SMEs and accelerate customers' path to technical wins. You will partner closely with Sales, Solutions Engineering, Product Management, Engineering, and Marketing to influence product roadmap, maintain demo environments, create and scale workshops and enablement content, and support enterprise deal motions.

Responsibilities

  • Recruit, ramp, mentor, and grow a diverse, high-performing Field Engineering team.
  • Coach individuals with a focus on performance development and people management.
  • Balance team workload across account engagement, project development/maintenance, engineering collaboration, competitive intelligence, conferences, and enablement.
  • Own planning, execution, and outcomes for your team, reporting on quarterly cadence and KPIs.
  • Partner with Sales leadership on top-of-funnel programs, marketing initiatives, and events to drive product adoption and brand awareness.
  • Maintain and coordinate requirements for demo and proof environments with Solutions Engineering.
  • Create and maintain workshops and collateral to enable customer adoption strategies.
  • Influence Product and Engineering roadmaps by bringing field feedback and customer requirements.
  • Support technical evaluations including discovery, demonstrations, stakeholder interviews, workshops, technical validation, POVs, and Mutual Account Plans.

Requirements

  • 10+ years in the high-tech industry in roles such as Developer, Sales Engineer/Architect, SRE, Manager, or similar.
  • 5+ years of people management experience within a sales organization.
  • Proven experience mentoring, developing people, and managing performance over time.
  • Direct experience selling monitoring, data, or data-visualization products.
  • Experience with open-source selling or cloud-first / product-led go-to-market motions is a plus.
  • Direct experience implementing and executing formal sales methodologies (e.g., Command of the Message) and qualification frameworks like MEDDPICC.
  • Experience with complex, enterprise sales motions.
  • Familiarity with DevOps practices and tools (IaC, CI/CD, GitHub Actions) is a plus.

Compensation & rewards

  • United States OTE (On-Target Earnings) range: $253,000 - $303,000 (actual compensation may vary by level, experience, and skillset).
  • Roles include Restricted Stock Units (RSUs) as part of total compensation.

Why you'll thrive at Grafana Labs

  • 100% remote, global culture with transparent communication and empowered teams.
  • Opportunity to work in a high-growth organization with open-source roots.
  • In-person onboarding and a global annual leave policy (30 days per annum, with 3 reserved Grafana Shutdown Days).
  • Career growth pathways, approachable leadership, and an innovation-driven environment.

Equal opportunity & recruiting notes

Grafana Labs is an equal opportunity employer and may use AI tools to assist in the recruitment process. Recruitment teams continue to review inbound CVs manually.