Senior Manager, Field Engineering | EMEA | Remote

Details

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

Responsibilities

• Build and manage a team of high-performing Field Engineers who act as solution SMEs for Grafana and accelerate the path to the technical win.
• Oversee global GTM execution with sales leader counterparts to help acquire new customers and build tools that accelerate technical wins.
• Coach, mentor, recruit and ramp Field Engineers from diverse backgrounds; manage team performance and growth.
• Work with the Solutions Engineering team to gather requirements and maintain a comprehensive demo environment.
• Collaborate with marketing to drive top-of-funnel programs leveraging workshops created and maintained by the Field Engineering team.
• Partner closely with Product Management and Engineering to influence the roadmap based on field feedback and customer needs.
• Balance team workload across account engagement, project development and maintenance, engineering engagement, competitive intelligence, conferences and enablement.
• Own and report on quarter-over-quarter cadence while the team helps prospects evaluate software with discovery, demonstrations, stakeholder interviews, workshops, POVs and Mutual Account Plans.

Requirements

• 10+ years in the high tech industry in roles such as Developer, Sales Engineer/Architect, SRE, Manager, etc.
• 5+ years of people management experience in a sales organization with direct experience mentoring, developing people and managing performance over time.
• Direct experience selling monitoring/data/visualization products and experience with complex, enterprise sales.
• Experience in open source selling or cloud-first/product-led sales motion is a plus.
• Direct experience implementing/executing a formal sales methodology (e.g., Command of the Message, MEDDPICC).
• DevOps experience (IaC, CI/CD, GitHub Actions, etc.) is a plus.
• Strong cross-functional collaboration skills; ability to partner with Sales, Product, Engineering and Marketing.

Compensation & Rewards

• In Germany, the OTE (On-Target Earnings) compensation range for this role is EUR 151,000 - EUR 181,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.
• All roles include Restricted Stock Units (RSUs).

Why You’ll Thrive at Grafana Labs

• 100% remote, global culture with a remote-first company model.
• Scaling organization with opportunities to tackle meaningful work in a high-growth environment.
• Transparent communication, innovation-driven, open source roots, empowered teams, career growth pathways, approachable leadership, and generous annual leave (global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days).

Equal Opportunity & Hiring Notes

• Grafana Labs is an equal opportunity employer and may utilize AI tools in the recruitment process to assist in matching CVs to job postings. The recruitment team continues to review inbound CVs manually.