Senior Observability Architect

Details

Grafana Labs is a remote-first, open-source company providing the Grafana observability stack (Grafana, Grafana Mimir, Grafana Loki, Grafana Tempo) and Grafana Cloud/Enterprise solutions. The company serves millions of users and thousands of companies worldwide. This role pioneers a post-sales technical partnership function — the Observability Architect — responsible for driving customer observability maturity, adoption, expansion, and value realization across a portfolio of customers. The role requires deep technical understanding, strong customer-facing skills, and the ability to act as the customer's technical advocate internally.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design and guide customers through their observability maturity journey.
• Provide expert-level troubleshooting, guidance, and assist in root cause analysis (RCA).
• Conduct regular technical reviews and health checks to ensure client success.
• Advise clients on best practices and strategies for leveraging Grafana products to achieve business goals.
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities to optimize cost, expand usage, and drive adoption of new products/features.
• Develop and maintain long-term relationships with key stakeholders.
• Own the customer lifecycle with support from Engagement Managers and Onboarding Solutions Architects.
• Act as the voice of the customer to Product Management and Engineering; advocate for customer needs and feature requests.
• Conduct training sessions and workshops; develop and deliver technical documentation, guides, and tutorials.
• Work alongside account teams to present regular reviews, calculate ROI, assess satisfaction, and discuss upcoming needs/projects.
• Prepare and present reports on client metrics, achievements, and areas of focus.

Requirements

• 5+ years of technical sales, Technical Account Management (TAM), or other post-sales technical experience, ideally with open source technologies or in the observability space.
• Experience deploying and operating Kubernetes.
• Observability expertise, preferably at an architect level.
• Strong troubleshooting and root-cause analysis skills; ability to proactively assist customers and provide timely workarounds/solutions.
• Excellent written and oral communication skills for collaborating with remote internal teams and worldwide customers.
• Ability to connect product usage to value (ROI) and manage customer lifecycle.
• Creative problem solving to overcome customer adoption challenges.
• Desire to grow technically; candidates with recent coding bootcamp graduation or prior post-sales/engineering experience are welcome.

Bonus

• Strong understanding of observability solutions; experience with Grafana, Prometheus, and Loki is a plus.
• Proven ability to manage multiple clients and projects simultaneously.

Compensation & Rewards

• UK OTE (On-Target Earnings) range for this role: £108,000 - £130,000. Actual compensation may vary by level, experience, and skillset.
• Roles include Restricted Stock Units (RSUs).
• Compensation ranges are country specific; recruiters will discuss local pay ranges for applicants from other locations.

Why You’ll Thrive at Grafana Labs

• 100% remote, global culture with a remote-only company model.
• Scaling organization with meaningful work and transparent communication.
• Innovation-driven environment with open-source roots and empowered teams.
• In-person onboarding, 30 days annual leave (3 days reserved for Grafana Shutdown Days), and career growth pathways.

Equal Opportunity & Recruitment Notes

• Grafana Labs is an equal opportunity employer and may utilize AI tools in recruitment while continuing manual CV review.

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