Senior Observability Architect

Details

Grafana Labs is a remote-first, open-source observability company with more than 20M users of Grafana globally. Grafana Labs helps organizations manage observability with the Grafana stack, available via Grafana Cloud or self-managed with the Grafana Enterprise Stack, including technologies such as Grafana Mimir (metrics), Grafana Loki (logs), and Grafana Tempo (traces).

Position overview

As an Observability Architect (OA) you will pioneer a post-sales technical partnership function focused on driving customer observability maturity, adoption, expansion, and ROI. You will own the long-term technical relationship for a portfolio of Grafana customers, act as the primary technical contact, advise on technical roadmaps and best practices, and represent the customer to Product and Engineering teams.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design and guide customers through an observability maturity journey.
• Provide expert-level troubleshooting, guidance, and root cause analysis (RCA) to drive adoption and customer success.
• Conduct regular technical reviews, health checks, and assist in RCA for issues affecting satisfaction and retention.
• Advise clients on best practices and strategies to meet business goals using Grafana products.
• Collaborate with clients to develop and execute technical roadmaps and identify opportunities to optimize cost and expand product usage.
• Develop and deliver technical documentation, guides, tutorials, training sessions, and workshops.
• Work with Engagement Managers and Onboarding Solutions Architects to own the customer lifecycle.
• Act as the voice of the customer internally, advocating for needs, priorities, and feature requests.
• Prepare and present reports on client metrics, ROI, achievements, and areas of focus.
• Travel to meet with clients as needed (up to 25%).

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Math, or a related field (or equivalent experience).
• 5+ years of experience in technical support, technical account management (TAM), consulting, solutions engineering, or professional services within the technology industry.
• Experience deploying and operating Kubernetes.
• Strong understanding of observability solutions; familiarity with Grafana, Prometheus, and Loki is a plus.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent problem-solving, analytical, communication, and interpersonal skills.
• Experience with relevant tools and technologies such as CRM software and ticketing systems; familiarity with programming languages is a plus.
• Ability to travel up to 25%.
• Must be located in Sweden.

What would make you a good fit

• 5+ years in technical sales, TAM, or post-sales technical roles, ideally with open source or observability technologies.
• Ability to connect product usage to measurable value (ROI) and manage the customer lifecycle end-to-end.
• Creative problem-solver who can proactively assist customers with technical issues and provide timely workarounds.
• Observability expertise at an architect level and a desire to grow technically; candidates may include recent coding bootcamp grads or those with engineering/post-sales experience.
• First-class written and oral communication skills for remote collaboration across global teams.

Compensation & Benefits

• In Sweden, the OTE compensation range for this role is 1,086,000 SEK - 1,304,000 SEK. Actual compensation may vary based on level, experience, and skillset.
• Benefits include equity, potential bonus, and other benefits listed at: https://grafana.com/about/careers/#jobs
• 100% remote company-wide culture; in-person onboarding is provided. Global annual leave policy of 30 days per annum (with 3 reserved Grafana Shutdown Days). Grafana Labs will comply with local legislation where applicable.

Company & Culture

• Remote-first, open-source roots, and a culture focused on transparency, autonomy, and collaboration.
• Emphasis on innovation-driven work, empowered teams, approachable leadership, and career growth pathways.

Equal Opportunity

Grafana Labs is an equal opportunity employer and may utilize AI tools in its recruitment process to assist in matching CVs to job postings. The recruitment team manually reviews inbound CVs to identify alignment with openings.