Senior Observability Architect

Details

Grafana Labs is a remote-first, open-source company with a global user base and a suite of observability products (Grafana Cloud, Grafana Enterprise Stack, Grafana Mimir, Grafana Loki, Grafana Tempo). The Observability Architect (OA) will pioneer a post-sales technical partnership function, driving long-term adoption, expansion, and ROI for a portfolio of Grafana customers. The OA is the primary technical contact for customers and will work closely with Engagement Managers, Product Management, and Engineering to ensure customer success.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design and guide customers through an observability maturity journey.
• Provide expert-level troubleshooting and guidance to drive product adoption.
• Conduct regular technical reviews, health checks, and assist in root cause analysis (RCA) affecting customer satisfaction and retention.
• Advise clients on best practices and strategies for leveraging Grafana products to meet business goals.
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities to optimize cost, expand product usage, and adopt new features.
• Maintain long-term relationships with stakeholders and own customer lifecycle with support from Engagement Managers and Onboarding Solutions Architects.
• Act as the voice of the customer internally, advocating for feature requests and product improvements.
• Conduct training sessions, workshops, and produce technical documentation, guides, and tutorials.
• Prepare and present reports on client metrics, ROI, and areas of focus.

Requirements

• 5+ years of technical sales, Technical Account Management (TAM), or other post-sales technical experience, ideally with open source technologies or in the observability space.
• Experience deploying and operating Kubernetes.
• Observability expertise (preferably at an architect level).
• Strong troubleshooting and root cause analysis skills.
• Proven ability to connect product usage to business value (ROI) and manage customer lifecycle.
• Excellent written and oral communication skills for collaborating with remote teams and worldwide customers.
• Ability to run workshops, trainings, and present technical material to mixed technical and non-technical audiences.
• Creative problem solving to address customer adoption challenges and provide timely workarounds and solutions.
• Candidates with a recent coding bootcamp, prior engineering background, or post-sales experience are encouraged; you may not meet every requirement and that is acceptable.

Bonus

• Strong understanding of observability solutions; experience with Grafana, Prometheus, and Loki is a plus.
• Proven ability to manage multiple clients and projects simultaneously.

Compensation & Rewards

• For Sweden, the OTE (On-Target Earnings) compensation range for this role is stated as 1,086,00 SEK - 1,300,00 SEK. Actual compensation may vary by level, experience, and skillset. All roles include Restricted Stock Units (RSUs).

Why You’ll Thrive at Grafana Labs

• 100% remote, global culture with a collaborative, open-source-rooted environment.
• Scaling organization with opportunities for meaningful work and career growth.
• Transparent communication, innovation-driven teams, and approachable leadership.
• In-person onboarding, 30 days annual leave (global policy) with 3 reserved Grafana Shutdown Days.
• Commitment to equal opportunity hiring and use of AI tools to assist recruitment while maintaining manual review of CVs.