Senior Observability Architect

Details

Grafana Labs is a remote-first, open-source company used by millions worldwide to monitor systems with the Grafana stack (Grafana, Mimir, Loki, Tempo). This role pioneers a new post-sales technical partnership function — the Observability Architect (OA) — owning technical relationships, long-term adoption, expansion, and ROI for a portfolio of Grafana customers. The OA will be the primary technical contact for customers, collaborate with Engagement Managers and Product/Engineering teams, and drive customer success through strategic consulting, technical guidance, and advocacy.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design and guide customers on an observability maturity journey.
• Provide expert-level troubleshooting, guidance, and RCA support to drive adoption and resolve issues affecting satisfaction and retention.
• Conduct regular technical reviews and health checks; prepare and present reports on client metrics and achievements.
• Advise clients on best practices and strategies to achieve business goals using Grafana products.
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities to optimize cost, expand use of Grafana solutions, and drive adoption of new products and features.
• Develop and deliver technical documentation, guides, tutorials, training sessions, and workshops.
• Act as the voice of the customer internally, advocating for feature requests and customer priorities.
• Work with account teams, Engagement Managers, and Onboarding Solutions Architects to own the customer lifecycle.

Requirements

• 5+ years of technical sales, Technical Account Management (TAM), or other post-sales technical experience — ideally with open source technologies or in the observability space.
• Experience deploying and operating Kubernetes.
• Observability expertise (architect level preferred); familiarity with Grafana, Prometheus, Loki, Tempo is a plus.
• Strong troubleshooting and root cause analysis skills; ability to identify and provide timely workarounds and solutions.
• Demonstrated ability to connect product usage to business value (ROI) and manage customer lifecycle.
• Excellent written and oral communication skills for collaborating with remote teams and worldwide customers.
• Ability to deliver technical trainings and produce technical documentation.
• Creative problem solver comfortable working across technical and non-technical stakeholders. Candidates with recent coding-bootcamp backgrounds or prior post-sales or engineering experience are welcome.

Bonus

• Strong understanding of observability solutions; hands-on experience with Grafana, Prometheus, and Loki is a plus.
• Proven ability to manage multiple clients and projects simultaneously.

Compensation & Rewards

• In the Netherlands, the OTE (On-Target Earnings) range for this role is 120,000 EUR - 144,000 EUR. Actual compensation may vary by level, experience, and market.
• Roles include Restricted Stock Units (RSUs).

Why You’ll Thrive at Grafana Labs

• Remote-first, global culture; 100% remote company.
• Open-source roots, transparent communication, innovation-driven environment, career growth pathways.
• In-person onboarding and a global annual leave policy (30 days per annum, subject to local legislation).

Equal Opportunity

Grafana Labs is an equal opportunity employer and may use AI tools to assist in recruitment while maintaining manual review of inbound CVs.