Senior Observability Architect

Details

Grafana Labs is a remote-first, open-source powerhouse with over 20 million users globally. The company provides observability solutions through the Grafana LGTM Stack, helping 3,000+ companies like Bloomberg, JPMorgan Chase, and eBay manage metrics, logs, and traces.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of customers.
• Design and guide customers on their observability maturity journey.
• Provide expert troubleshooting and guidance to increase product adoption.
• Conduct technical reviews and health checks; assist in root cause analysis (RCA).
• Advise clients on best practices for leveraging Grafana technology to meet business goals.
• Develop and execute technical roadmaps with clients.
• Identify opportunities to optimize costs, expand solution usage, and promote new products/features.
• Maintain strong, long-term relationships with key stakeholders.
• Collaborate with Engagement Managers and Onboarding Architects to own the customer lifecycle.
• Drive product adoption and ROI within customer portfolios.
• Act as the customer advocate internally, representing their needs and feature requests.
• Conduct client training sessions and workshops.
• Develop technical documentation, guides, and tutorials.
• Participate in regular account reviews to monitor ROI, satisfaction, and upcoming projects.
• Present client metrics and focus areas.

Requirements

• Bachelor’s degree in Computer Science, IT, Math, or related field (or equivalent experience).
• Experience deploying and operating Kubernetes.
• 5+ years in a technical support, technical account management, consulting, or professional services role in technology.
• Strong understanding of observability solutions; experience with Grafana, Prometheus, and Loki is a plus.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent problem-solving, analytical, communication, and interpersonal skills.
• Familiarity with CRM software, ticketing systems, and relevant programming languages.
• Willingness to travel up to 25% to meet clients.

What would make you a good fit?

• 5+ years’ experience in technical sales, TAM, or post-sales technical roles, preferably with open source or observability technologies.
• Ability to connect product usage to business value (ROI).
• Strong customer lifecycle management skills.
• Creative problem solving for adoption challenges.
• Proactive assistance with technical issues and root cause analysis.
• Observability expertise at architect level preferred.
• Strong written and verbal communication for collaboration with remote teams and global clients.
• Motivation to grow technically, potentially including coding bootcamp grads or those with prior post-sales or engineering experience.

Benefits

• OTE compensation range in the Netherlands: 120,000 EUR - 144,000 EUR (varies by experience/level).
• Equity, potential bonuses, and additional benefits.
• Remote-first culture with global collaboration.
• Transparent communication and innovation-driven environment.
• Open source community values.
• Empowered teams and career growth pathways.
• Inclusive and equal opportunity employer.
• 30 days annual leave with additional shutdown days to encourage disconnecting.
• In-person onboarding to integrate with the team.

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