Senior Payments Operations Manager - Procedures, Standards & GTM Readiness

Details

Airbnb is looking for a Senior Payments Operations Manager focused on procedures, standards, change management, and go-to-market (GTM) readiness for payments products. This individual contributor role sits at the intersection of strategy, operations, and platform enablement and will drive the creation, adoption, and governance of global and localized payments procedures and standards, steer change management across stakeholders, and oversee GTM readiness for initiatives that impact guests and hosts.

Responsibilities

• Architect and maintain a suite of global payments procedures and standards, ensuring operational clarity, regional relevance, and a consistent focus on high-quality guest and host experiences.
• Oversee governance processes for how payments procedures and standards are created, reviewed, implemented, and executed globally and adapted locally to meet market needs.
• Define the end-to-end framework for payments procedures and standards, including templates, repositories, ownership models, and escalation paths, with emphasis on usability and simplicity.
• Lead global standardization while enabling regional adaptation for local market, regulatory, and customer requirements.
• Drive sign-off and ownership for core procedures & standards and establish structured review cadences to keep them current.
• Partner with subject-matter experts to document and formalize processes across payments sub-specialties (payments products, Compliance e.g., AML/KYC, Risk e.g., fraud and underwriting, Regulated Entity requirements, Money Movement).
• Identify gaps where procedures or standards are absent or outdated and prioritize remediation with the greatest impact on guest and host experiences.
• Champion end-to-end adoption of new procedures and lead change management efforts including awareness, training, and integration into daily operations.
• Serve as the bridge between definition and execution to ensure owners are accountable and procedures remain actionable.
• In partnership with platform product and PMO teams, define and implement a GTM readiness operations framework for payments initiatives, ensuring launches achieve end-to-end readiness (procedures, controls, customer-facing content and support models, tooling, performance monitoring/dashboards).
• Embed checklist rigor into launch execution, track dependencies, and close gaps pre-go-live.
• Act as the payments point of accountability to ensure new initiatives align to established procedures and operational expectations.

Requirements

• 12+ years of experience in payments, fintech, or financial services with a focus on operations, enablement, or product readiness.
• Strong background in documenting and operationalizing procedures, guidelines, or playbooks in a complex, cross-functional environment.
• Demonstrated success leading end-to-end GTM operational readiness for payments or financial products.
• Exceptional ability to collaborate and influence across Product, Engineering, Compliance, Risk, Finance, and Customer Support teams.
• Proven track record of identifying operational gaps, driving change management, and embedding scalable processes.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse stakeholders.
• Strong analytical skills to evaluate performance data, identify gaps, and recommend improvements.
• Demonstrated ability to influence senior and cross-functional stakeholders while balancing business priorities, regulatory needs, and customer experience.

Location & Work Policy

• US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with the manager.
• Candidates must live in a state where Airbnb Payments, Inc. is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. (This list may evolve.)

Compensation & Benefits

• Base pay range: $196,000 — $245,000 USD per year.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Actual base pay depends on factors such as training, transferable skills, work experience, business needs, and market demands.

Inclusion & Accommodations

• Airbnb is committed to inclusion and encourages applicants from diverse backgrounds.
• If you are a candidate with a disability and require reasonable accommodation during the application or interview process, contact [email protected] with your full name, the role you’re applying for, and the accommodation needed.