Senior Platform Manager, CS Business Testing

Details

Airbnb's Community Support (CS) Platform and Experience team builds the product and technology that enables scalable, intelligent, and exceptional service experiences for guests and hosts. This role leads business testing efforts, including test planning, process improvements, tooling/account management, vendor spend tracking, and managing a small team of UAT testers. The position is US - Remote Eligible and may require occasional work at an Airbnb office or attendance at offsites. Candidates must reside in a US state where Airbnb, Inc. has a registered entity.

Responsibilities

• Work closely with cross-functional partner teams to create comprehensive test plans, testing requirement documents, and strategies to guide the testing process.
• Drive cross-functional initiatives to improve product and release quality.
• Identify and implement improvements to the testing process.
• Develop and refine processes and dashboards for tooling access, tooling account management, and vendor spend tracking.
• Lead and manage a small team of UAT testers.
• Partner with engineering, design, data science, operations, and product teams to deliver on a shared vision.

Requirements

• 5+ years of experience in Quality Assurance, Business Testing, or related fields.
• Strong analytical skills with the ability to use complex datasets for real-time insights and planning.
• Excellent communication skills to engage, ideate, and collaborate with diverse teams and leadership.
• Ability to identify operational inefficiencies, develop solutions, and implement process improvements.
• Experience with Google Workspace (Docs, Sheets, Slides, Shared Drive).
• Familiarity with project management or administrative tools such as Asana, Airtable, Lucidchart, or DocuSign is a plus.
• Collaborative, community-first, user-centric mindset with experience working on cross-functional projects that blend technology, operations, and product.
• Experience operating in global environments across cultures, locations, and time zones.
• Experience leading and mentoring testers or small teams (UAT or similar).

Benefits & Compensation

• Base pay range: $194,000 — $239,000 USD (actual base pay dependent on factors such as experience, skills, and market demand).
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Inclusion

Airbnb is committed to inclusion and belonging and encourages all qualified individuals to apply. Reasonable accommodations are available for candidates with disabilities during the application and interview process.