Senior Platform Product Manager, Community Experience Platform Products

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Community

Airbnb is a vision and mission driven company. Our Product Managers (PMs) embody this culture and mindset. Platform Product Managers imagine the ideal end state for our community (guests and hosts) first, work backwards from it, and deliver the vision in a scalable way. They champion a winning strategy and leverage metrics to ensure progress. They partner with cross-functional teams (product marketing, engineering, design, analytics, etc.) and lead teams to execute a shared vision.

Role overview

The Senior Platform Product Manager, Community Experience Platform will be responsible for major experience platforms that power Airbnb’s support experiences. The successful candidate will lead high-profile projects and work collaboratively across multiple cross-functional teams across the company.

A support journey starts from the moment a guest or a host reaches out for help and ends when their challenge is resolved. PMs at Community Experience Platform lead cross-team collaborations and deliver best-in-class support experience and platform capabilities. Keen eyes on great user experience, and strong collaboration and influence skills are must-haves.

A typical day / Responsibilities

• Understand the competitive landscape and challenge the status quo.
• Influence design and product marketing teams and inspire people towards a unified outcome.
• Define success with clearly measurable objectives and key results (OKRs).
• Define a winning product strategy and create a sound roadmap.
• Align the vision, OKRs, strategy and roadmap with senior leaders and stakeholders across the company.
• Prioritize work based on inputs from many stakeholders, while remaining flexible to iterate/change.
• Maintain product backlog and the product roadmap.
• Partner with senior tech leads and execute the vision with cross-functional leaders from multiple teams.
• Present product roadmap and status to leadership on an ongoing basis.

Requirements / Your expertise

• 8+ years of product management or product design experience (at least 5 out of the 8 years in a product management role).
• Exceptional communication skills and the ability to adapt communication style to different audiences.
• Ability to appreciate and articulate great user experience.
• Ability to quickly absorb technical concepts and communicate them to non-technical audiences.
• Outcome-oriented: articulate desired outcomes and work collaboratively to create a path to achieve them.
• Experience working with partners beyond one’s immediate cross-functional team in a product management or business role.
• Radical thinking paired with strong execution: can envision a world different from the status quo and articulate a clear path to get there.

Location / Office policy

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Pay & Benefits

• Base pay range: $194,000 — $239,000 USD (actual base pay depends on factors such as training, transferable skills, work experience, business needs and market demands).
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Inclusion

Airbnb is committed to working with the broadest talent pool possible. Diverse ideas foster innovation and engagement. All qualified individuals are encouraged to apply.

We strive to provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, contact [email protected] with your full name, the role you’re applying for and the accommodation necessary.