Senior Product Manager, Data & Integrations

Details

Over 7,500 companies — from scrappy startups to global brands — use Customer.io's platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive, helping teams send smarter, more relevant messages using real-time behavioral data.

Responsibilities

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
• Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in the development process.
• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.
• Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.
• Break down complex projects into incremental, testable releases using component reuse and system thinking to accelerate delivery.
• Collaborate closely with Tech Leads and Designers to shape solutions, assess feasibility, and fine-tune implementation details.
• Use AI-enhanced tools to increase speed and creativity in product workflows.
• Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.
• Create and maintain clear product documentation, decisions, and async updates to support alignment across distributed teams.
• Mentor peers and cross-functional partners by modeling structured thinking, strong communication, and inclusive collaboration.
• Take on Technology Lead responsibilities for specific initiatives when needed, including data modeling, prototyping, coordinating engineering work, and managing delivery risks.
• Translate complex technical concepts between engineering teams and non-technical stakeholders, acting as a bridge for internal communication.

Requirements

• 6+ years of product management experience, ideally with B2B SaaS or platforms leveraging behavioral data for automation or messaging.
• Strong analytical skills, comfort with metrics dashboards, and using data to shape direction and evaluate impact.
• Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams.
• High product intuition balanced with humility and experimentation—comfortable being wrong, eager to learn quickly.
• Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.
• Experience with AI-powered tooling in product workflows is a plus.

Nice to Have

• Technical background with ability to build basic web applications, write scripts, and collaborate on data models, APIs, and performance requirements.
• Experience as a point of contact or DRI for engineering initiatives, choosing objectives and navigating trade-offs.
• Comfort with decision-making in technical contexts.

Benefits

• Transparent salary starting at $166k-$187k USD (or equivalent) depending on experience.
• Inclusive benefits with 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, professional development budget, and more.

Process

• Video calls with recruiter, hiring manager, and product team.
• Product case assessments and panel reviews.
• Background check and employment verification before hiring.

Customer.io is committed to inclusion, equity, and building a diverse tech industry community.