Senior Product Manager, Data & Integrations

Details

Customer.io is a messaging automation platform used by thousands of companies to send emails, push notifications, in-app messages, and SMS using real-time behavioral data.

Role summary

You will be a highly autonomous product manager working at the intersection of customer empathy, strategic clarity, and execution discipline. The role emphasizes connecting signals from feedback and data into product direction, accelerating learning, simplifying complexity, and helping cross-functional teams ship high-impact work. The position may include Technology Lead responsibilities on initiatives, translating product vision into project work.

Responsibilities

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
• Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early.
• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.
• Drive feature strategy and influence roadmaps with initiatives rooted in customer impact and market opportunity.
• Break down complex projects into incremental, testable releases using component reuse and system thinking.
• Collaborate closely with Tech Leads and Designers to shape solutions, assess feasibility, and fine-tune implementation details.
• Use AI-enhanced tools (e.g., for prototyping, journey mapping, or copy generation) to increase speed and creativity.
• Define product success metrics up-front and track adoption, engagement, and retention to guide iterative improvement.
• Create and maintain clear product documentation, decisions, and async updates to support distributed teams.
• Mentor peers and cross-functional partners; model structured thinking and inclusive collaboration.
• When needed, take on Technology Lead responsibilities: data modeling, prototyping, coordinating engineering work, and managing delivery risks.
• Translate complex technical concepts between engineering teams and non-technical stakeholders.

Requirements

• 6+ years of product management experience, ideally including B2B SaaS or platforms that leverage behavioral data for automation or messaging.
• Strong analytical skills and comfort with metrics dashboards; experience using data to shape direction and evaluate impact.
• Proven ability to independently lead feature development, reduce scope, and deliver successful outcomes with small, tight teams.
• High product intuition balanced with humility and experimentation; comfortable iterating and learning quickly.
• Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.
• Experience using or developing AI-powered tooling in product workflows is a plus.

Nice to have

• Technical background with ability to build basic web applications, write scripts, and work with engineering teams on data models, APIs, and performance requirements.
• Experience serving as a point of contact or Directly Responsible Individual (DRI) for engineering initiatives.
• Comfort with decision-making in technical contexts.

What we value

• Surfacing customer problems using qualitative and quantitative data.
• Driving alignment through effective communication.
• Performing market research and presenting findings.
• Using AI to accelerate discovery and prototyping.
• Helping teams ship sooner with pragmatic decisions.

Compensation & Benefits

• Starting salary for this role: $166,000 - $187,000 USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.
• Zone 1: $199,000 - $224,000 USD
• Zone 2: $182,000 - $205,000 USD
• Zone 3: $166,000 - $187,000 USD
• Benefits include 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family, 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, and a professional development budget.

Interview process

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. 60-minute Product case video call with a Product team member
4. 60-minute Product case review call with a panel
5. 30-minute Bar Raiser video call with a member of the tech team

All final candidates complete a background check and employment verifications. Virtual interviews use Zoom video. Offers are extended in writing on official Customer.io letterhead. For questions, contact [email protected].

Company

Customer.io emphasizes inclusion, equity, and building an inclusive team culture. They aim for bias-free hiring practices and community partnerships to expand their global impact.