Senior Program Manager, Engineering Enablement

Details

Customer.io is hiring a Senior Program Manager focused on Engineering Excellence to empower the engineering organization by driving operational clarity, onboarding, and systems that enable squads to focus on delivering impact. This role advises the VPE, supports executive priorities, and drives initiatives that improve department efficiency, developer experience, and cross-functional collaboration.

Responsibilities

• Advise the VPE on all aspects of the Engineering mission.
• Manage and evolve onboarding as a continuous learning system that captures and codifies knowledge, tools, and practices to ensure engineers integrate quickly into teams, culture, and workflows.
• Partner with engineering leaders to create clear, measurable roadmap initiatives aligned with organizational goals.
• Conduct engineering surveys and gather feedback to monitor and improve the developer experience.
• Organize and facilitate department meetings, hackathons, demo days, knowledge-sharing programs, and change management initiatives.
• Create and maintain reporting frameworks that translate complex data into actionable business and operational insights.
• Develop strategies to strengthen Engineering’s cross-functional representation through partnership and collaboration.
• Participate in recruitment by interviewing leadership candidates and providing structured feedback.
• Maintain and improve the departmental wiki as a central source of truth to streamline decentralized learning and information accessibility.
• Operationalize and scale a culture of knowledge sharing by designing documentation practices and learning systems to improve information flow and decision capture.

Requirements

• Located in North or South American time zones to align with teams and operations.
• 5+ years of experience as a Program Manager, Chief of Staff, or Senior Executive Assistant in a fast-paced, growth-oriented SaaS company.
• Strong understanding of engineering processes to engage and collaborate effectively with technical teams.
• Demonstrated leadership with a track record of ownership and improvement in operations, projects, and executive support.
• Excellent communication and interpersonal skills; able to engage stakeholders at all levels.
• Experience with large presentations, internal communications, continuous reporting, and facilitating efficient meetings.
• Proactive about understanding and addressing leadership support needs and passionate about creating a productive and enjoyable work environment.
• Strategic thinker able to navigate complex problems, adapt, and drive results in a dynamic environment.

Nice to have

• Experience in a distributed organization working across multiple timezones.
• Experience working with senior engineering leaders and understanding their unique challenges.

Compensation & Benefits

• Starting salary: $125,000 USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

Interview Process

• 30-minute video call with Recruiter
• 60-minute video call with the Hiring Manager
• 30-minute video call with the Engineering People Partner
• Take Home Assignment + 60-minute Review Call

All final candidates will be asked to complete a background check and employment verifications as part of pre-employment. Zoom is used for virtual interviews. Offers will be extended in writing on official Customer.io letterhead.

About Customer.io

Customer.io emphasizes inclusion, equity, bias-free hiring practices, and building an inclusive team culture. For more details about benefits and culture, see the company careers page.