Senior Release Manager, CS Platform

Details

At Airbnb, the Community Support (CS) Platform Product team builds technology that scales to support millions of guests and hosts. You will work closely with the Global Operations Community Support Planning team to prioritize initiatives and ensure smooth delivery of internal software to CS agents worldwide.

Responsibilities

• Serve as the primary liaison between Platform Management, Technical Program Management, Engineering, Testing, and Operations ensuring clear, consistent communication and shared alignment across all workstreams for each release.
• Maintain accurate source-of-truth trackers and documentation so every stakeholder has what they need, when they need it.
• Create and maintain release management best practices.
• Define, track, and report on key release health and operational metrics ensuring releases are delivered on schedule and meet defined success criteria.
• Surface issues, risks, and regional nuances before launch, and rally cross-functional partners to diagnose, escalate, and resolve issues.
• Work independently alongside stakeholders and cross-functional leadership maintaining rigorous oversight of release readiness and proactively mitigating blockers.
• Facilitate the official go/no-go decisions owning the acceptance criteria and process to greenlight each release.
• Partner with Operations/Training to ensure agents are prepared for new tooling.
• Own post-launch monitoring and retrospectives by tracking adoption, surfacing issues post-release, and running retrospectives to drive improvements.

Requirements / Your Expertise

• 7+ years of experience in technical program management, program management, release management, or product operations roles with a proven track record of success.
• Proven experience leading cross-functional product releases with executive visibility.
• Exceptional communication skills (verbal, written, presentation) to all levels of an organization.
• Strong problem-solving and analytical skills.
• Understanding of best practice product release processes and experience working with engineering teams.
• Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable.
• Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is preferred.
• Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams.
• Naturally accountable and responsible: self-starter, self-motivated, focused, and self-sufficient.
• Ability to manage multiple, competing priorities simultaneously in a fast-paced environment.
• Champion for continuous improvement and experience working collaboratively with cross-functional teams.

Location

This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. Candidates must live in a province where Airbnb Canada, Inc. has a registered entity (currently: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan). Offices: Canada, United States.

Compensation

Canada Annual Pay Range: $128,000—$160,000 CAD (base pay range; role may also be eligible for bonus, equity, benefits, and Employee Travel Credits).

Inclusion & Accessibility

Airbnb is committed to working with the broadest talent pool possible and strives to provide a disability inclusive application and interview process. Candidates needing reasonable accommodation may contact [email protected] with their full name, the role, and the accommodation necessary.