Senior Software Engineer - Application Core Services

Details

Grafana Labs is a remote-first, open-source company powering observability tools used globally. AppCore (Application Core Services) builds and operates critical internal and customer-facing systems on the grafana.com platform, including billing, provisioning, cloud marketplace integrations, and the customer account/management portal. This team works at the intersection of product, platform, and business operations to deliver reliable workflows and integrations that support customer lifecycle and internal business processes.

This is a remote position. Candidates are being considered in Germany, Ireland, Sweden, Spain, and the United Kingdom only.

Responsibilities

• Influence the team roadmap and drive your own career development.
• Drive projects from ideation through implementation and production operations.
• Design, build, operate, and evolve critical services with a focus on reliability, performance, and availability.
• Build and maintain production backend services and APIs that support core customer and business workflows.
• Contribute to customer-facing and internal web applications (including account and management portals).
• Design, build, and maintain integrations between Grafana systems and external business platforms (e.g., NetSuite, Salesforce) and cloud marketplaces (AWS, Azure, GCP).
• Work across internal services, APIs, and external systems to build reliable data flows and business-critical automations.
• Improve the existing codebase by addressing technical debt, strengthening CI/CD pipelines, and increasing test coverage.
• Own services in production, including participating in on-call rotations.
• Collaborate with engineers, product managers, and stakeholders using async communication and video meetings.
• Work across AppCore domains such as billing, provisioning, cloud marketplace integrations, account management workflows, and business systems integrations.
• Contribute to technical design discussions and pragmatic solutions to business-critical problems.
• Embrace and contribute to open-source culture where applicable.

Requirements

• Strong professional software engineering experience with at least one modern programming language such as JavaScript, TypeScript, Node.js, Go, or similar.
• Strong experience building and maintaining production backend services and APIs.
• Solid frontend development experience using TypeScript, ideally in modern web applications.
• Ability to work effectively across the stack to deliver end-to-end features spanning backend systems, APIs, integrations, and customer-facing web experiences.
• Experience designing, building, and maintaining integrations between internal services and third-party platforms.
• Experience working with external business systems such as NetSuite, Salesforce, or similar SaaS platforms through APIs, events, or middleware.
• Ability to design reliable system interactions across APIs, asynchronous workflows, and service boundaries.
• Experience delivering projects from idea to production in a self-driven way and familiarity with owning software in a "you build it, you own it" environment, including operational responsibility and on-call duties.
• Experience writing clean, maintainable, and well-tested code and a solid understanding of modern software development practices including CI/CD, code review, and automated testing.
• Strong collaboration and communication skills for distributed teams and the ability to work across technical and business problem spaces.

Bonus Points For

• Experience with automation and infrastructure-as-code practices.
• Experience with Kubernetes and cloud platforms (AWS, Azure, GCP).
• Experience integrating with business platforms such as NetSuite, Salesforce, or similar SaaS systems.
• Experience working on business-critical workflow domains such as billing, provisioning, account lifecycle management, or CRM/ERP integrations.
• Interest in or experience with observability tools and practices.
• Experience contributing to open source or working in open-source-oriented engineering cultures.

Compensation & Rewards

• In Spain, the base compensation range for this role is EUR 82,000 - EUR 103,000 (annual). Actual compensation may vary based on level, experience, and skillset.
• All roles include Restricted Stock Units (RSUs).
• Global annual leave policy of 30 days per annum (with 3 days reserved for Grafana Shutdown Days). Local legislation will be complied with where applicable.
• In-person onboarding and a remote-first, global culture.

Additional Notes

• Remote-first company; engineers collaborate asynchronously and via video. Independent work style, strong communication, and transparency are essential.
• Grafana Labs supports AI-assisted development tools (company-funded usage budget) within security guidelines for developer productivity.
• Grafana Labs is an equal opportunity employer and provides information about applicant data handling in its privacy policy.