Senior Software Engineer, ServiceNow

at Nvidia
📍 Santa Clara, United States
USD 200,000-391,000 per year
SENIOR
✅ On-site

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Machine Learning @ 4 HTML @ 6 JavaScript @ 6 Mathematics @ 4 React @ 4 CSS @ 6 ServiceNow @ 4 API @ 4 JSON @ 4 LLM @ 4

Details

We are seeking a Senior Software Engineer with expertise in AI, machine learning, and the ServiceNow platform to join our team and address impactful business challenges within NVIDIA IT. Our mission is to deliver industry-leading, AI-powered solutions on ServiceNow that enhance employee experience, boost business productivity, and drive operational efficiency.

Responsibilities

  • Drive the architecture and implementation of GenAI-driven features across our products.
  • Design/build scalable and reusable platform services that leverage LLMs to power user experiences.
  • Define best practices for prompt engineering, fine-tuning, and evaluating LLM performance.
  • Design and implement automation using ServiceNow Flow Designer, Integration Hub, and RPA Hub.
  • Integrate third-party systems (APIs, web services, databases) into ServiceNow automation workflows.
  • Implement ServiceNow workflows that integrate with external web services (API Webhooks).
  • Design and develop a workflow framework applicable to many workflows.
  • Maintain a ServiceNow roadmap for system maintenance, upgrade schedules, system improvements.

Requirements

  • BS, MS, or PhD in Computer Science, Electrical/Computer Engineering, Physics, Mathematics, other Engineering or related fields (or equivalent experience).
  • 12+ years of professional experience in IT and IT Service Management (ITSM).
  • 7+ years of experience developing on the ServiceNow platform.
  • Proficient in HTML, CSS, JavaScript, AJAX.
  • Experienced with popular web frameworks such as React and AngularJS.
  • Hands-on experience with GenAI technologies, LLMs (e.g., OpenAI, Anthropic, Gemini, Mistral, etc.).
  • Strong understanding of prompt engineering techniques and experience in prompt tuning, retrieval-augmented generation (RAG), or fine-tuning LLMs for domain-specific applications.
  • Ability to critically evaluate and integrate GenAI into workflows and customer-facing capabilities.
  • Exposure to diverse tech stacks: Cloud, Web/Platform Engineering, Service-Oriented Architectures.
  • Developed custom applications on the ServiceNow platform, including custom UI pages.

Ways to stand out from the crowd

  • Integration experience with SOAP, REST, and JSON.
  • Administration of a ServiceNow instance.
  • ServiceNow Certified Application Developer certification.
  • ServiceNow Certified Systems Administration (CSA) certification.
  • Certified Implementation Specialist certification in one of the ServiceNow modules (ITSM, ITOM, etc.).

Benefits

  • Equity and benefits.

NVIDIA is widely considered one of the technology world’s most desirable employers with forward-thinking and hardworking people. If you're creative and autonomous, NVIDIA encourages you to apply.

Additional company commitment to diversity and equal opportunity is emphasized.