Senior Solutions Architect

Details

Grafana Labs is a remote-first, open-source company with a large global user base for observability and visualization tools. This role is for a Senior Solutions Architect (Professional Services) focused on helping customers onboard, implement, and expand Grafana-based observability solutions. The role is highly hands-on and customer-facing, blending deep technical work with strategic consulting.

Responsibilities

• Act as a trusted technical partner to customers during onboarding, implementation, and expansion phases.
• Work with customers (business executives, project managers, IT/development staff) to understand business needs and translate them into technical and business requirements.
• Design solutions for data visualization, workflow recommendations, migrations, and enterprise-scale architectures.
• Lead functional workshops, document requirements, and design appropriate solutions.
• Deliver high-impact training, jumpstart engagements, and tailored technical consulting.
• Provide roadmap assurance, guide project execution, and ensure Grafana capabilities align with customer architecture and goals.
• Identify recurring issues, monitor support needs, and advocate for product improvements with internal teams.
• Stay current on Grafana products, observability (o11y) best practices, and related technologies.

Requirements

• Must be located in the PST time zone.
• 5+ years of experience working on deployment teams and using project management techniques.
• Direct experience with observability (o11y) and best practices for deploying an o11y stack (visualization, alerting, metrics, logs, traces).
• Experience with Grafana products and related stack elements (Grafana, Prometheus / Cortex / enterprise metrics, Loki / enterprise logs, Jaeger / Tempo tracing).
• Proven track record delivering customer projects, preferably enterprise observability implementations for large customers.
• Strong communication skills for interacting with customers, partners, and internal teams.
• Kubernetes experience (kubectl; Helm and Tanka preferred).
• Experience with cloud platforms: AWS, GCP, Azure.

Bonus

• Self-starter who picks up new skills and technologies quickly and contributes strategic vision.

Compensation & Rewards

• US base compensation range: $184,000 - $221,000 (base). Actual compensation may vary based on level, experience, and skillset.
• All roles include Restricted Stock Units (RSUs).

Why You’ll Thrive at Grafana Labs

• 100% remote, global culture with a high-trust, autonomous environment.
• Focus on open-source values, transparency, and innovation.
• Career growth pathways, in-person onboarding, generous global annual leave policy.

Other Notes

• This role is part of the Customer Experience / Professional Services organization and is customer-facing rather than quota-carrying sales.
• Grafana Labs is an equal opportunity employer and may use AI tools in its recruitment process while maintaining manual review of CVs.
• Applicants should review Grafana Labs' applicant privacy policy for details on personal data usage.