Senior Solutions Architect

Details

Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana globally. The company helps thousands of companies manage observability strategies with the Grafana LGTM Stack (Grafana Cloud or Grafana Enterprise Stack) featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast while staying true to open-source values, transparency, autonomy, and trust.

This role is for a Senior Solutions Architect (Professional Services) on the Customer Experience team. It is a highly hands-on, customer-facing technical role focused on helping customers solve complex problems, accelerate adoption, and drive business outcomes with Grafana. You will act as a trusted technical partner, guiding onboarding, implementation, and expansion while providing white-glove support, best practices, and technical consulting.

Responsibilities

• Act as a trusted technical partner for customers—not a quota-carrying seller—helping with onboarding, implementation, and expansion.
• Work with customers including business executives, project managers, and IT development staff to understand needs and translate them into business and technical requirements.
• Design solutions for data visualization, workflow recommendations, migrations, and enterprise scale architecture.
• Lead functional workshops with customers, document requirements, and design appropriate solutions.
• Deliver high-impact training, jumpstart engagements, and tailored consulting.
• Provide roadmap assurance, guide project execution, and ensure Grafana aligns with customer architecture and goals.
• Identify recurring issues, monitor support needs, and advocate for product improvements with internal teams.
• Stay current on Grafana Labs products, observability, and related technologies.
• Be a key resource for Sales, Product Management, Engineering, Support, and Professional Services.

Requirements

• Located in Germany (this role is for candidates based in Germany).
• 5+ years of experience working on deployment teams, using project management techniques.
• Direct experience with observability (o11y).
• Best practices for using and deploying an observability stack (visualization, alerting, metrics, logs, traces) — preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
• Proven track record of successful delivery of customer projects, preferably enterprise observability implementations for large customers.
• Excellent communication skills for interacting with customers, partners, and internal stakeholders.
• Hands-on experience with Kubernetes (kubectl; Helm and Tanka preferred).
• Experience with cloud platforms: AWS, GCP, Azure.

Bonus

• Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
• Vision to help the company scale to the next level.

Compensation & Benefits

• Base compensation range in Germany: 109,000 EUR - 131,600 EUR. Actual compensation may vary based on level, experience, and skillset. All roles include Restricted Stock Units (RSUs).
• 100% remote, global culture; remote-first company.
• In-person onboarding.
• 30 days annual leave (global policy) with 3 days reserved for Grafana Shutdown Days; local legislation will be complied with where applicable.
• Transparent communication, innovation-driven environment, career growth pathways, and empowered teams.

Other

Grafana Labs is an equal opportunity employer and may utilize AI tools in its recruitment process to assist matching CVs to job postings. The recruitment team continues to manually review inbound CVs to identify alignment with current openings.