Senior Solutions Architect

Details

Grafana Labs is a remote-first, open-source company that builds observability tooling used by millions worldwide. This role sits on the Professional Services / Customer Experience team and is a highly hands-on, customer-facing technical role focused on driving adoption, implementation, and measurable outcomes using Grafana and related observability technologies.

Responsibilities

• Serve as a trusted technical partner during onboarding, implementation, and expansion engagements.
• Provide white-glove technical consulting, training, and jumpstart engagements that accelerate customer success.
• Work closely with customers (business executives, project managers, and IT/development teams) to understand business needs and translate them into technical and business requirements.
• Design solutions for data visualization, workflows, migrations, and enterprise-scale observability architectures.
• Lead functional workshops, document requirements, and produce architecture and deployment designs.
• Troubleshoot complex technical problems from the command line and unblock customer teams.
• Advocate for best practices and standards; identify recurring issues and collaborate with Sales, Product Management, Engineering, and Support to improve products and offerings.
• Stay current on Grafana Labs products, observability patterns, and related technologies.

Requirements

• 5+ years of experience working on deployment teams and applying project management techniques.
• Direct experience with observability (o11y) and best practices across visualization, alerting, metrics, logs, and traces.
• Practical experience with Grafana products and the observability stack (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
• Proven track record delivering customer projects, preferably enterprise observability implementations for large customers.
• Experience with Kubernetes (kubectl; Helm and Tanka preferred).
• Experience with cloud platforms (AWS, GCP, Azure).
• Strong communication skills and customer-facing experience.
• Self-starter mentality and aptitude for learning new skills and technologies.
• Comfortable working in a fast-paced, nimble team that accelerates solution delivery.

Compensation & Other Details

• United States base compensation range: $180,000 - $205,000 (base). Actual compensation may vary by level, experience, and skillset.
• All roles include Restricted Stock Units (RSUs) as part of total compensation.
• Grafana Labs is a remote-first / remote-only company and emphasizes a global, collaborative culture.
• In-person onboarding is provided. Global annual leave policy of 30 days per annum (3 days reserved for Grafana Shutdown Days), with compliance to local legislation where applicable.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture with transparent communication, innovation-driven environment, open source roots, and defined career growth pathways.
• Empowered teams, approachable leadership, and a focus on meaningful, high-impact work.

Equal Opportunity

Grafana Labs is an equal opportunity employer and will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other characteristics.