Senior Solutions Engineer

Details

Grafana Labs is a remote-first, open-source company powering observability for millions of users worldwide. The Solutions Engineering team are the customer-facing product experts who enable Grafana Labs' growth by educating potential and existing customers, delivering demos, technical enablement, and working closely with Sales, Product, and Engineering.

Responsibilities

• Partner with Sales to articulate Grafana's value proposition, vision and strategy to customers.
• Own the technical engagement with customers and help close complex opportunities using advanced competitive knowledge, technical skill and credibility.
• Deliver product and technical presentations, demos, hands-on enablement and technical evaluations to prospects and customers.
• Communicate customer feedback and competitive insights to internal Product and Engineering teams.
• Drive product conversations based on customer needs and problem contexts.
• Contribute to documentation, blog posts, videos, knowledge-base articles and other enablement materials.

Requirements

• 5+ years of technical pre-sales / solutions engineering experience.
• Strong judgment, collaboration and leadership for complex and varied assignments.
• First-class written and verbal communication skills for collaborating with remote internal teams and global customers.
• Ability to listen to customer requirements, ask the right questions, and translate needs into solutions using Grafana technologies.
• A technical mindset with a desire to grow technically.
• Must be located in Switzerland.

Nice to have / Bonus

• Experience with open source technologies.
• Experience in the metrics / monitoring / observability space.
• Familiarity with sales methodologies such as MEDD(P)ICC.

Compensation & Rewards

• Switzerland OTE (On-Target Earnings): CHF 198,000 - CHF 236,000 (actual compensation varies by level, experience and skillset).
• All roles include Restricted Stock Units (RSUs).

Working culture & Benefits

• 100% remote, global culture with in-person onboarding for new hires.
• Scaling organization with transparent communication and innovation-driven environment.
• Defined career growth pathways and approachable leadership.
• 30 days annual leave (global policy) with 3 days reserved for Grafana Shutdown Days; local legislation compliance where applicable.
• Grafana Labs is an equal opportunity employer.

Notes

• Role focuses on customer-facing technical pre-sales for Grafana products including Grafana Cloud and Grafana Enterprise Stack, and the related observability components (metrics, logs, traces).
• The job description references Grafana technologies such as Grafana Mimir (metrics), Grafana Loki (logs) and Grafana Tempo (traces).