Senior Solutions Engineer

Details

Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana around the globe. Grafana Labs helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, available via Grafana Cloud or the Grafana Enterprise Stack, featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to an open-source legacy, a global collaborative culture, and meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

Responsibilities

• Join as an early member of a high-growth team working together to solve technical and customer problems the right way.
• Partner with the Sales team to articulate Grafana’s value proposition, vision, and strategy to customers.
• Own the technical engagement with customers and help to close high-velocity opportunities through competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations, demos, and hands-on enablement to potential and existing customers.
• Proactively communicate with customers and internal teams to provide feedback to Product Management and Engineering and to inform the competitive landscape.
• Drive product conversations based on customer needs discovered during interactions.
• Contribute to documentation, blog posts, videos, knowledge base articles, and other public/internal enablement material.

Requirements

• Located in Mexico City (role lists Mexico City as the location).
• Fluent in English and Spanish, both written and spoken.
• 1-3+ years of technical pre-sales experience, ideally with open source technologies or in the metrics/monitoring space.
• Ability to work in a startup environment with varied and complex duties requiring judgment, collaboration, and leadership.
• Comfortable working with an international, remote-first team and strong written and oral communication skills.
• A technical mindset and desire to grow technically; candidates may include recent coding-bootcamp grads or those with post-sales or engineering experience.
• Self-motivated, initiative-taking, creative, and able to handle customer-facing technical challenges.

Compensation & Rewards

• In Mexico, the OTE (On-Target Earnings) compensation range for this role is MXN 2,497,000 - MXN 2,852,000. Actual compensation may vary based on level, experience, and skillset. All roles include Restricted Stock Units (RSUs).

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture — remote-first company with international collaboration.
• Scaling organization with meaningful work in a high-growth environment.
• Transparent communication, innovation-driven, open source roots, empowered teams, and approachable leadership.
• In-person onboarding to help new hires succeed from day one.
• Global annual leave policy of 30 days per annum (3 days reserved for Grafana Shutdown Days). Grafana will comply with local legislation where applicable.

Other Notes

• Grafana Labs may utilize AI tools in its recruitment process to assist matching CVs to job postings; recruitment will continue to review inbound CVs manually.
• #LI-Remote