Senior Solutions Engineer

Details

Grafana Labs is a remote-first, open-source company that builds observability tools used by millions worldwide. The Solutions Engineering team are the customer-facing product experts who enable Grafana Labs' growth by educating potential and existing customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. Solutions Engineers partner closely with Sales to qualify and close opportunities and act as a primary route of communication from customers to Product Management and Engineering.

Responsibilities

• Partner with the Sales team to articulate Grafana's value proposition, vision and strategy to customers.
• Own technical engagement with customers and help close complex opportunities through competitive knowledge, technical skill and credibility.
• Deliver product and technical presentations and demos to potential and existing customers.
• Conduct hands-on enablement, technical evaluations, and ongoing customer interactions.
• Communicate customer feedback and competitive landscape insights to internal teams (Product Management and Engineering).
• Drive product conversations based on customer needs and problems.
• Contribute to documentation, blog posts, videos, knowledge-base articles and other enablement materials.

Requirements

• 5+ years of technical pre-sales (Solutions Engineering) experience.
• Must be located in Sweden.
• Strong judgment, collaboration and leadership skills; comfortable with complex and varied assignments.
• First-class written and oral communication skills for collaborating with remote internal teams and worldwide customers.
• Ability to listen to customers, extract requirements, ask the right questions and translate those into solutions using Grafana technology.
• Technical mindset and a desire to grow technically.

Nice to Have / Bonus

• Experience with open source technologies or in the metrics/monitoring space.
• Experience with sales methodologies such as MEDD(P)ICC.

Compensation & Rewards

• For Germany, the OTE compensation range for this role is SEK 1,119,000 - SEK 1,343,000. Actual compensation may vary by level, experience and local market.
• All roles include Restricted Stock Units (RSUs).

Why You'll Thrive at Grafana Labs

• 100% remote, global culture; remote-first company.
• Transparent communication, innovation-driven environment and empowered teams.
• Open source roots and community-driven values.
• In-person onboarding and 30 days annual leave (subject to local legislation).

Other Notes

• Grafana Labs may utilize AI tools in the recruitment process to assist matching CVs to job postings.
• #LI-Remote