Shipping Fraud Prevention Specialist, VGo Network

Details

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

About the Role

Are you passionate about protecting businesses and customers from fraud? Do you have a keen eye for detail and enjoy analysing patterns to prevent malicious activity? If so, we have an exciting opportunity for you to join our Shipping Fraud Prevention Team in Mambu. As a Shipping Fraud Prevention Specialist, you will play a critical role in safeguarding our shipping processes and ensuring the integrity of our compensation requests system. You will be responsible for monitoring, analysing, and preventing fraudulent activities related to high-value shipments.

In this position, you’ll

• Monitor and review compensation requests: Review and analyse compensation requests for high-value items to identify potential fraudulent claims. Support the prevention of fraudulent activities through careful review and reporting.
• Support development of scalable processes: Collaborate with senior team members and product teams to support the creation and implementation of scalable processes. Assist in integrating AI models to reduce the need for manual claim reviews.
• Enhance efficiency: Work to improve existing shipment monitoring tools, ticketing systems, and internal processes. Help streamline workflows to reduce the time required to resolve each claim.
• Assist in identifying fraud patterns: Participate in the analysis of data to uncover emerging fraud patterns. Provide support in developing strategies and tactics to prevent future fraudulent activities.
• Collaborate with Information Security teams: Work closely with information security and other relevant departments to monitor for emerging fraud tactics and support in identifying fraudsters.
• Work closely with Carrier security teams: Assist in coordinating with carrier security teams to identify fraud patterns and develop long-term solutions to prevent shipping fraud.

About you

• Experience in fraud prevention: Previous experience in fraud detection, investigation, or risk management, ideally within the e-commerce or logistics industry.
• Attention to detail: High level of attention to detail and accuracy in reviewing claims and identifying potential fraudulent activities.
• Collaboration skills: Ability to work effectively within a team and collaborate with various departments, including product, customer service, and information security.
• Communication skills: Excellent verbal and written communication skills. Ability to clearly articulate issues and provide actionable insights.
• Adaptability: Ability to work in a fast-paced environment, adapting to changing priorities and emerging challenges.

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to the office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 1,825 - € 2,475 gross per month.