Software Engineer, Internal Applications - Enterprise

Details

About the Team

OpenAI’s Platform and Infrastructure Engineering organization advances the mission of deploying artificial general intelligence (AGI) for the benefit of all by delivering secure, scalable, and resilient technology solutions. The team builds and maintains infrastructure that safeguards OpenAI’s data and systems while ensuring employees are well-equipped and seamlessly connected.

Role summary

As a Software Engineer: Internal Applications, Enterprise, you will build internal products that make technology support and administration safer, faster, and less dependent on manual intervention. Core responsibilities include reducing reliance on broadly privileged human actions, turning recurring technology problems into paved paths, and building agentic systems that can help resolve tickets end to end. A core focus is building interfaces that bring employees, AI agents, and human responders together in an ITSM experience with the right context, controls, and handoffs.

Responsibilities

• Build frontend experiences for employees, agents, and human responders to request help, gather context, take safe actions, review, approve, or take over flows.
• Replace broadly privileged manual actions with narrow, auditable, policy-aware automation.
• Turn recurring support and administration problems into paved-path processes that can be completed consistently and, where appropriate, without a human in the loop.
• Build agentic solutions that can understand tickets, gather context, execute safe actions, and escalate when automation is insufficient.
• Improve ITSM experiences across intake, routing, execution, handoff, and auditability.
• Create reusable tools, APIs, and execution primitives for agents and operators across enterprise systems.
• Design internal applications pairing strong frontend usability with robust backend systems for complex operational tasks.
• Partner with IT, Security, and business teams to identify where software can remove friction, reduce risk, and improve operational leverage.
• Work with IAM and Security partners to align internal applications with Zero Trust principles, RBAC expectations, and compliance needs.
• Build backend foundations supporting identity, ITSM, ticketing, and service integrations.
• Strengthen monitoring, observability, and incident readiness for these systems.
• Manage multiple initiatives while maintaining high usability, implementation quality, and operational follow-through.

Requirements

• Strong experience building production software across both frontend and backend layers, with particular strength in modern frontend development.
• Experience designing interfaces for complex operational products, internal tools, or case-management systems.
• Track record of turning ambiguous operational problems into clear, usable products or systems.
• Solid backend engineering fundamentals in API design, data modeling, integrations, and system reliability.
• Experience building internal platforms, support tooling, automation systems, or operational products.
• Interest in agentic systems, ITSM, enterprise administration, or software that reduces manual operational burden.
• Strong judgment around security, access boundaries, and designing systems that constrain risky actions rather than simply making them easier.
• Excellent stakeholder management and cross-functional collaboration skills with IT, Security, and business teams.
• Clear and concise communication skills to explain technical concepts to both technical and non-technical audiences.
• Self-starter with strong analytical and problem-solving skills.

Preferred / Nice-to-have

• Experience with enterprise SaaS administration, identity systems, or privileged operational tooling.
• Experience building AI-assisted or agentic support systems.
• Experience with ticketing systems, request routing, approval flows, or operational case management.
• Experience designing reusable toolsets or platforms consumed by both humans and agents.
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and NIST.

Location and workplace

This role is either fully remote or based in San Francisco, CA. The listing specifies hybrid workplace type and also indicates remote as an option.

Benefits

• Base pay range listed separately; total compensation may include equity and performance-related bonus(es).
• Medical, dental, and vision insurance with employer HSA contributions.
• Pre-tax Health FSA, Dependent Care FSA, and commuter expense accounts.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off (flexible PTO for exempt employees; up to 15 days annually for non-exempt employees).
• 13+ paid company holidays and periodic coordinated office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (charitable matching, wellness stipends).

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose AI benefits all of humanity. The company emphasizes safety, inclusion, and equitable outcomes and is an equal opportunity employer. Background checks will be administered in accordance with applicable law.