Software Engineer, Marketing Innovation

Details

About the team

Marketing Innovation is a product engineering team embedded within OpenAI’s broader Demand Gen and Marketing organization. The team builds agentic, AI-native systems that directly drive revenue, pipeline, and marketing leverage. The mandate is to own and scale autonomous, customer-facing and internal systems that operate at massive scale, including autonomous systems that engage with prospects, generate pipeline and revenue, and shape the future of how marketing and revenue teams operate in an AI-native world. The team focuses on problems that exceed the limits of low-code tools and long-tail workflow automation—when a native product experience, deep system integration, and high standards for precision, safety, and reliability are required.

About the role

We are looking for product-minded software engineers to join the Marketing Innovation team. As a Software Engineer on this team, you will build and own autonomous, customer-facing agentic systems that interface directly with enterprise customers, prospects, and revenue-critical workflows. You will partner closely with functional leaders across scaled revenue, demand gen, and marketing to understand desired outcomes, then translate those needs into production-grade systems. You will move quickly from ambiguous problem statements to working software in production. Success is measured by impact: revenue, enterprise pipeline, and marketing efficiency. This role suits engineers who want ownership over real systems, enjoy building 0->1 products, and are excited to define new categories of AI-native products and workflows.

Responsibilities

• Build autonomous and semi-autonomous customer-facing and internal agentic systems that directly drive revenue, pipeline, and marketing efficiency.
• Own end-to-end product execution, from early prototypes to reliable production systems with strong instrumentation and evaluations.
• Work across the full stack, including APIs, orchestration, data flows, frontend experiences, and deployment.
• Partner closely with marketing, demand gen, and enterprise sales stakeholders to define success metrics and functional requirements.
• Apply OpenAI models and tooling in novel ways, making informed tradeoffs between models, platforms, and architectures.
• Continuously iterate based on live usage, agent behavior, and performance data.

Requirements

• 4+ years of experience as a software, product, or ML engineer working on user- or customer-facing systems.
• Experience building, deploying, or operating complex systems in production, ideally including agents or automation at scale.
• Comfortable working without a groomed backlog and enjoy framing problems, proposing solutions, and executing end-to-end.
• Fluent in Python or JavaScript and comfortable building full-stack applications.
• Hands-on experience with APIs, cloud infrastructure, orchestration, and production monitoring.
• Curious about modern AI models and excited to experiment with how evolving capabilities change system design.
• Familiarity with sales, marketing, or go-to-market workflows, or eagerness to learn how revenue systems operate.
• Strong sense of ownership, ability to move quickly, and focus on measurable business outcomes.
• Collaborative, pragmatic, and motivated to build at the frontier of applied AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company emphasizes safety and human needs in AI development and values diverse perspectives. OpenAI is an equal opportunity employer and provides information about affirmative action and equal employment opportunity in its policy statement. Background checks will be administered in accordance with applicable law, and reasonable accommodations are available to applicants with disabilities.

Benefits

• Base pay may vary with market location, job-related knowledge, skills, and experience. Total compensation includes equity and potential performance-related bonuses.
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts: Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents, 20 weeks for non-birthing parents) and paid medical/caregiver leave (up to 8 weeks).
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and multiple coordinated company office closures, plus paid sick or safe time.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend; daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (charitable donation matching, wellness stipends) may be provided.