Solution Architect Manager, Digital Natives

Details

The Solutions Architecture (SA) team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. As the leader of Solutions Architects in the Digital Native segment, you will help technology and software companies transform their businesses using solutions such as customer service automation, automated content generation, and novel applications built on the latest models. This role is based in the New York City office and uses a hybrid work model (3 days in office per week). Relocation assistance is offered to new employees.

Responsibilities

• Own the strategy and operating model of the Digital Native SA team, ensuring alignment with company objectives and customer needs.
• Lead, build, and mentor a team of Solutions Architects to deliver production customer applications and increase API adoption.
• Manage the entire implementation journey and ensure seamless platform integration for strategic technology and software customers in the Americas.
• Serve as the technical advocate for customers and synthesize their needs to inform Research and Applied Product/Engineering roadmaps.
• Act as the primary technical escalation point during development and maintain direct communication with executive-level stakeholders.
• Serve as an industry thought leader, championing the safe and innovative application of OpenAI technology across sectors.

Requirements

• 8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations.
• 2+ years of experience leading technical post-sales teams, with demonstrated ability to hire, develop, and manage technical teams.
• Experience leading complex implementations of Generative AI and/or traditional ML solutions.
• Knowledge of network and cloud architecture.
• Industry experience with programming languages such as Python or JavaScript.
• Effective and polished communicator able to translate business and technical topics to diverse audiences and mentor others.
• Strong customer advocacy, ability to align technical teams, and experience driving applications to production.

Benefits

• Base salary range: $280,000 - $345,000 (Zone A). Offers equity and other compensation components.
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts (Health FSA, Dependent Care FSA, commuter benefits).
• 401(k) retirement plan with employer match.
• Paid parental, medical, caregiver leave and flexible PTO.
• 13+ paid company holidays and additional company office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend; daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company emphasizes safety and inclusive perspectives in product development and deployment. OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.