Solutions Architect, Generative AI Deployment

Details

The Solutions Architecture team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. The team acts as trusted advisors and technical partners to customers, helping them build and execute AI adoption strategies post-sale. The mission is to develop a backlog of GenAI use cases tailored to each customer’s industry and to drive initiatives from prototype to production through hands-on technical guidance and partnership.

This role engages with customers across industries to transform businesses using applications such as customer service automation, content generation, and new offerings powered by advanced models. You will take a holistic view of customer architecture and operations, designing solutions that leverage ChatGPT, OpenAI APIs, and the broader ecosystem of tools and services. You will work cross-functionally with Sales, Solutions Engineering, Applied Research, and Product teams, and report to the Head of Solutions Architecture for your segment.

This role is based in San Francisco, CA and uses a hybrid work model (3 days/week in the office). Relocation assistance is offered for new employees.

Responsibilities

• Serve as the primary technical subject matter expert post-sale for a portfolio of customers, embedding deeply to design and deploy GenAI solutions.
• Engage with senior business and technical stakeholders to identify, prioritize, and validate the highest-value GenAI applications in customer roadmaps.
• Provide architectural guidance, build hands-on prototypes and proofs of concept, and advise on best practices for scaling solutions in production.
• Lead complex deployments of Generative AI or traditional machine learning systems, considering infrastructure and network architecture where applicable.
• Maintain strong relationships with leadership and technical teams to drive adoption, expansion, and successful outcomes.
• Contribute to open-source resources and enterprise-facing technical documentation to scale best practices across customers.
• Share learnings and collaborate with internal teams to inform product development and improve customer outcomes.
• Codify knowledge and operationalize technical success practices to help the Solutions Architecture team scale impact across industries and customer types.

Requirements

• 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.
• Strong communicator; able to explain technical and business concepts clearly to executive and practitioner audiences.
• Experience leading complex deployments of Generative AI or traditional machine learning systems, ideally including infrastructure and network architecture considerations.
• Hands-on proficiency in languages such as Python, JavaScript, or similar; comfortable building prototypes or proofs of concept.
• Ability to take end-to-end ownership of challenges and proactively acquire new skills as needed.
• Collaborative, humble mindset and eagerness to support teammates and customers.
• Ability to manage multiple workstreams in fast-paced environments and prioritize for highest customer impact.

Technologies and skills mentioned

• Generative AI, ChatGPT, OpenAI APIs
• Python, JavaScript
• Prototyping and proofs of concept
• Production deployment and scaling of ML/AI systems
• Infrastructure and network architecture considerations
• Technical consulting / post-sale engineering and stakeholder management
• Documentation and open-source contributions

Benefits

• Base pay range: $220K–$280K (Zone A). Offers equity and additional compensation components.
• Medical, dental, and vision insurance with employer contributions to HSAs.
• Pre-tax accounts (Health FSA, Dependent Care FSA, commuter benefits).
• 401(k) with employer match.
• Paid parental leave and medical/caregiver leave.
• Flexible PTO / paid time off; 13+ paid company holidays and periodic office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.

About OpenAI

OpenAI is an AI research and deployment company focused on ensuring general-purpose AI benefits all of humanity. The company emphasizes safety, diverse perspectives, and inclusion, and provides reasonable accommodations to applicants with disabilities. Background checks will be administered in accordance with applicable law.