Solutions Engineer, Pre-Sales

Details

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. The team acts as a trusted advisor and thought leader for customers, ensuring developers and enterprises maximize value from OpenAI models and products. As a Solutions Engineer you will help customers transform their business through solutions such as customer service, automated content generation, and novel applications that make use of the newest models.

This role is based in San Francisco, CA and uses a hybrid work model of 3 days in the office per week. The company offers relocation assistance to new employees.

Responsibilities

• Deliver an exceptional pre-sales customer experience by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers' business needs and deliver substantial business value, including building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during evaluation, validation, and purchasing.
• Represent the voice of the customer internally by gathering and relaying customer feedback and identifying themes for product planning.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers to resources (e.g., trust portal), and escalating complex requirements.

Requirements

• 3+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships with complex global organizations.
• Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
• Foundational training in programming languages such as Python or JavaScript.
• Experience delivering prototypes of Generative AI and/or traditional ML solutions.
• Knowledge of network and cloud architecture.
• Strong presentation and communication skills able to translate technical and business topics to audiences up to senior leaders.
• Ownership mindset: ability to own problems end-to-end and learn as needed.
• Collaborative, humble attitude and eagerness to help colleagues succeed.

Benefits

• Base pay range: $220,000 - $280,000 (per listing). Offers equity and other compensation components.
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts (Health FSA, Dependent Care FSA, commuter expenses).
• 401(k) retirement plan with employer match.
• Paid parental leave and paid medical/caregiver leave as described in the full benefits.
• Flexible PTO and paid company holidays/office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning & development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (charitable matching, wellness stipends).

Technologies & Topics Mentioned

• OpenAI API, ChatGPT, LLMs, Generative AI
• Python, JavaScript
• Machine learning (traditional ML) and prototyping ML/AI solutions
• Network and cloud architecture
• Security and compliance for technical B2B SaaS products
• Pre-sales technical advisory, demos, architecture patterns, documentation