Specialist, Coinbase Derivatives & International Exchange

Details

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. We are building the emerging onchain platform and the future global financial system. This role is part of a 24/7 Market Operations team supporting two exchanges. The Specialist will independently troubleshoot a wide variety of issues impacting the exchanges and clients, engage cross-functional teams for complex issues, and participate in deployment testing to ensure deployments do not adversely affect production environments. This role is remote-first but requires in-person participation throughout the year; team and company offsites are held multiple times annually. The role is based in the Pacific Time Zone.

Responsibilities

• Provide functional and technical support for all electronic trading, clearing systems, and applications
• Field customer inquiries related to exchange functionality, market events, business technology, product schedules, and connectivity
• Supply front line support for internal and external investigations related to exchange operations
• Coordinate with product and development teams to launch new products and implement platform updates
• Assist with onboarding and ongoing support of clients and vendors
• Work cross-functionally with teams such as client services, product design, and development
• Strategize and identify areas of operational improvement aligned with business objectives and growth
• Engage in deployment testing and other activities to ensure production stability

Requirements

• BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience
• 1+ years of experience working with financial markets and/or in a technical operations role
• Exchange operations and product knowledge of listed futures and/or options, including error trade analysis and resolution
• Advanced troubleshooting skills and ability to articulate complex problems and solutions to diverse audiences
• Ability to learn, document, and improve operational processes
• Excellent analytical and organizational skills (including call control, professionalism, and multitasking)
• Experience with support channels including voice, e-mail and/or chat
• Adaptable to a high-growth, fast-paced, remote-first organization
• Working product and operational knowledge of listed futures or options
• Based in the Pacific Time Zone

Nice to Haves

• Understanding of network protocols
• Understanding of FIX protocol
• Knowledge of databases and SQL
• Customer support experience in high-stress, fast-paced environments
• Proficiency with CRM tools such as Salesforce and JIRA

Compensation & Benefits

• Pay Range: $112,965 — $132,900 USD (target annual salary; full-time offers also include target bonus, target equity, and benefits)
• Benefits include medical, dental, and vision plans, HSA contributions, disability and life insurance, 401(k) with company match, wellness and connections stipends, mobile/internet reimbursement, volunteer time off, fertility counseling and benefits, generous time off/leave policy, and the option of getting paid in digital currency.

Additional Notes

• This role participates in occasional AI pilot tools for interviewing and interview summarization (Coinbase will not use AI to make employment decisions). Reasonable accommodations are available for applicants with disabilities.