Specialist, Coinbase Derivatives & International Exchange

Details

At Coinbase, our mission is to increase economic freedom in the world. This role supports that mission by providing 24/7 market operations support for two exchanges. The Specialist will work independently to troubleshoot a wide variety of issues impacting the exchanges and clients, engage cross-functional teams for complex issues, and participate in deployment testing to ensure production stability. Many roles at Coinbase are remote-first but not remote-only; in-person participation is required throughout the year and attendance at team/company offsites is expected.

Responsibilities

• Provide functional and technical support for all electronic trading, clearing systems, and applications
• Field customer inquiries relating (but not limited) to exchange functionality, market events, business technology, product schedules, and connectivity
• Supply front line support for internal and external investigations related to the operations of our exchange
• Coordinate with product and development teams to launch new products and implement updates to the platform
• Assist with onboarding and ongoing support of clients and vendors
• Work cross-functionally with teams such as client services, product design, development, etc.
• Strategize areas of improvement that align with business objectives and growth
• Provide APAC trading hours shift coverage
• Engage in deployment testing to ensure deployments will not adversely affect production environments

Requirements

• BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience
• 1+ years of experience working with financial markets and/or in a technical operations role
• Exchange operations and product knowledge of listed futures and/or options, including experience in error trade analysis and resolution
• Advanced troubleshooting skills and the ability to articulate difficult and complex problems and solutions to a broad range of audiences
• Ability to learn, document, and improve operational processes
• Excellent analytic and organizational skills; strong call control, professionalism, and multitasking
• Experience with different support channels, including voice, e-mail and/or chat
• Adaptability to meet the evolving needs of a high-growth, fast-paced, remote-first organization
• Working product and operational knowledge of listed futures or options with a responsive approach to work

Nice to haves

• Understanding of network protocols
• Understanding of FIX protocol
• Knowledge of databases and SQL
• Customer support experience in a high stress, fast-paced environment
• Proficiency with CRM tools such as Salesforce and JIRA

Compensation & Job Details

• Job #: P71798
• Pay Range: €72,100 — €72,100 EUR (target annual salary). Full time offers also include target bonus, target equity, and benefits (medical, dental, vision).
• While remote-first, in-person participation is required throughout the year; team/company offsites are held multiple times annually.

Benefits

• Medical Insurance covered at 100% for employees and dependants
• Dental Insurance covered at 100% for employees and 50% for dependants
• Vision insurance covered at 100% for employees and dependants
• Life Assurance Benefit
• Pension Scheme
• Long Term Disability Benefit
• Bike to Work Scheme
• Employee Stock Purchase Plan (ESPP)
• Travel Medical Policy - Global Traveler
• Wellness Stipend
• Mobile/Internet Reimbursement
• Connections Stipend
• Learning and Development Allowance
• Employee Assistance Program
• Fertility Benefits
• Generous Time off/Leave Policy

Other notes

• Candidates may submit a maximum of four applications within any 30-day period.
• Coinbase is an Equal Opportunity Employer and will consider reasonable accommodations during the application process.
• Depending on location, GDPR/CCPA may regulate candidate data processing. Coinbase may pilot AI tools for initial screening for select roles (human review retained).