Specialist, Coinbase Derivatives & International Exchange

Details

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. We’re building the emerging onchain platform and the future global financial system. This role is part of a 24/7 Market Operations team supporting two exchanges (Coinbase Derivatives & International Exchange). The Specialist will independently troubleshoot a wide variety of issues impacting exchanges and clients, engage cross-functional teams for complex incidents, and participate in deployment testing to ensure changes do not adversely affect production environments.

Responsibilities

• Provide functional and technical support for all electronic trading, clearing systems, and applications.
• Field customer inquiries related to exchange functionality, market events, business technology, product schedules, and connectivity.
• Supply front line support for internal and external investigations related to exchange operations.
• Coordinate with product and development teams to launch new products and implement platform updates.
• Assist with onboarding and ongoing support of clients and vendors.
• Work cross-functionally with client services, product design, development, and other teams.
• Strategize and recommend operational improvements aligned with business objectives and growth.
• Participate in deployment testing and validation to protect production environments.
• Provide coverage for APAC trading hours (shift work, as part of 24/7 operations).

Requirements

• BA/BS in Information Systems, Economics, Finance, or a technical field, or equivalent documented industry experience.
• 1+ years of experience working with financial markets and/or in a technical operations role.
• Exchange operations and product knowledge of listed futures and/or options, including experience in error trade analysis and resolution.
• Advanced troubleshooting skills and the ability to articulate difficult and complex problems and solutions to a broad range of audiences.
• Ability to learn, document, and improve operational processes.
• Excellent analytical and organizational skills, including call control, professionalism, multitasking, and questioning.
• Experience supporting customers via voice, e-mail, and/or chat.
• Adaptable to the evolving needs of a high-growth, fast-paced, remote-first organization.
• Availability to cover APAC trading hours (shift coverage).

Nice to haves

• Understanding of network protocols.
• Understanding of FIX protocol.
• Knowledge of databases and SQL.
• Customer support experience in high-stress, fast-paced environments.
• Proficiency with CRM tools such as Salesforce and JIRA.

Work model & other details

• Many Coinbase roles are remote-first but not remote-only; in-person participation is required throughout the year (team and company offsites held multiple times annually). Attendance is expected and supported.
• This role is part of a 24/7 operations team and requires shift work (APAC hours coverage mentioned).
• Job #: P71798

Compensation & Benefits

• Pay Range: £81,630 — £90,700 GBP (target annual salary). Full-time offers may include target bonus, target equity, and benefits (medical, dental, vision).
• Benefits (high level): private medical insurance, dental, vision/eye care vouchers, life assurance, disability/income protection, workplace pension scheme, global travel medical policy, ESPP, wellness stipend, mobile/internet reimbursement, connections stipend, learning & development allowance, EAP, fertility benefits, and generous time off/leave policy.