Staff Customer Engineer

Details

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. As a Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Responsible for both net-new and expansion opportunities in existing accounts. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. As a Customer Engineer at Collibra, you will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale. You will fill an essential and highly respected role in the sales organization at Collibra.

Responsibilities

• Map solutions to value across large and dynamic organizations, bridging both business and technical requirements.
• Participate in discovery and drive qualification of new opportunities and expansion customers.
• Prepare and conduct product demonstrations, highlighting how Collibra’s Platform can support enterprise customers' needs.
• Advise and support customers’ technical stakeholders to accelerate Collibra adoption and value realization; act as primary point of contact for technical and product related queries.
• Identify, evaluate, recommend, and execute value-based workshops and proofs of concept/values.
• Prepare and provide input for functional and technical sections of RFPs/RFQs.
• Support sales and marketing activities, webcasts, field enablement, and asset creation.
• Provide advice and feedback to product management and engineering to enhance offerings.

Requirements

• 6+ years in a Sales, Customer Engineering, or Sales Consulting role.
• Experience in enterprise "land and expand" sales motions.
• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms.
• Experience across disciplines including value-based selling, cost-benefit analysis, ROI analysis, process and project management.
• Practical data management experience in cataloging, integration, data quality, and/or enterprise architecture; experience with governance boards.
• Experience with regulatory compliance and/or financial/IT audit.
• Experience with leading PaaS providers, data lakes, databases, and integration platforms; experience in the data space is required.
• Bachelor’s degree or equivalent work experience required.
• This position is not eligible for visa sponsorship.
• Willingness to travel up to 30% within the region.

You Are

• An effective communicator and trusted advisor to C-level and senior executives.
• Sales- and customer-focused, a self-starter with enthusiasm, flexibility, and motivation.
• A proven collaborator and liaison across levels and departments and experienced in partner-heavy environments.
• Confident in dispensing knowledge to a highly skilled and experienced audience and able to link technical concepts to business benefits.

Measures of Success

• Month 1: Become familiar with Collibra and institutional processes.
• Month 2: Host discovery calls and basic demonstrations; present solution and value.
• Month 3: Demonstrate proficiency in the software and begin educating customers on features, roadmap, and customer-cycle process.
• Operational excellence in completing administrative tasks in support of sales.

Compensation

• Standard base salary range: $152,000 - $190,000 per year.
• Eligible for additional commission-based compensation; salary offers based on experience, skills, and location.
• Additional compensation elements: equity ownership, bonus potential, Flex Fund monthly stipend, pension/401(k) plans, and more.

Benefits

Collibra offers a flexible benefits program built on competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits and diversity, equity, and inclusion resources on the company careers pages.

Collibra is an equal opportunity employer and provides accommodations for applicants who request them.