Staff Customer Engineer

Details

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. As a Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Responsible for both net-new and expansion opportunities in existing accounts. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. As a Customer Engineer at Collibra, you will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale. You will fill an essential and highly respected role in the sales organization at Collibra.

Responsibilities

• Map solutions to value across large and dynamic organizations, bridging both business and technical requirements.
• Participate in discovery and drive qualification of new opportunities and expansion customers.
• Prepare and conduct product demonstrations, highlighting how Collibra’s Platform can support Enterprise customer needs.
• Advise and support customers’ technical stakeholders to accelerate Collibra adoption and value realization; act as primary point of contact for technical and product-related queries.
• Identify, evaluate, recommend, and execute value-based workshops and proofs of concept/values.
• Prepare and provide input for functional and technical sections of RFPs/RFQs.
• Support sales and marketing activities, webcasts, field enablement, and asset creation.
• Provide advice and feedback to product management and engineering to enhance offerings.

Requirements

• 6+ years in a Sales, Customer Engineering, or Sales Consulting role.
• Experience in Sales or Customer Engineering in Enterprise land-and-expand motions.
• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms.
• Experience across disciplines including value-based selling, cost-benefit analysis and ROI analysis, process and project management.
• Broad experience as a Data Management practitioner in cataloging, integration, data quality, data and/or enterprise architecture; experience setting up and/or participating in governance boards.
• Experience in regulatory compliance and/or (financial/IT) audit.
• Experience with leading PaaS providers, Data Lakes, Databases, and Integration platforms — experience in the data space is required.
• A bachelor’s degree or equivalent work experience is required.
• This position is not eligible for visa sponsorship.

You are

• An effective communicator.
• A sales- and customer-focused self-starter with enthusiasm, flexibility, and motivation.
• A trusted advisor for C-level and C-1 level executives.
• A proven collaborator and liaison with all levels and departments within an organization; experienced and successful in a partner-heavy environment.
• Confident in dispensing knowledge to a highly skilled and experienced audience.
• Able to demonstrate a thorough understanding of business needs and revenue potential for accounts in the region.
• Excited for continuous learning and development, with an aptitude for grasping technical concepts and linking them to business benefits.
• Willing to travel up to 30% within the region.

Measures of success

• Within your first month, become familiar with Collibra and institutional knowledge of process.
• Within your second month, host discovery calls, basic demonstrations, and present the solution and its value.
• Within your third month, become a voice for Collibra with proven proficiency in the software to start educating customers on features, roadmap, and customer-cycle processes.
• Operational excellence in completing administrative tasks in support of sales.

Compensation

• Standard base salary range: $152,000 - $190,000 per year.
• Eligible for additional commission-based compensation; offers based on experience, skills, and location.
• In addition to base salary: equity ownership, bonus potential, a Flex Fund monthly stipend, pension/401(k) plans, and more.

Benefits

Collibra offers a flexible benefits program including competitive compensation, health coverage, time off, and additional flexible offerings. Learn more via Collibra’s benefits and diversity, equity, and inclusion resources. Collibra is an equal opportunity employer. If accommodation is needed for the application process, candidates are encouraged to request it via the provided accommodations form.