Staff Platform Manager - Agent Products and Intelligence Platforms

Details

Airbnb is a vision- and mission-driven company focused on creating belonging everywhere. The Agent Products and Intelligence Platforms team within Airbnb Community Support (CS) builds AI capabilities and horizontal AI tools to empower CS agents and improve the support experience. This role is focused on building robust, scalable intelligent components and horizontal AI tooling in support of agents and AI products.

Responsibilities

• Manage and spearhead the development of agent-facing products as well as horizontal AI tools (for instance RAG)
• Define goals and success with clearly measurable objectives and key results
• Lead cross-functional groups to deliver on the team’s mission and build alignment across product teams and partners (FP&A, Marketing, Operations, Customer Experience, Trust, etc.)
• Develop the platform product roadmap and build consensus on prioritization which drives product execution
• Define and analyze metrics that inform product success & health and identify/directly contribute to key metrics via AI-automation and AI-augmentation efforts
• Supercharge and support other platform teams by unlocking personalization opportunities through machine learning models
• Keep up with cutting-edge ML technologies & trends to help lead the prioritization of ML innovations related to CS
• Communicate concisely, influence outcomes, and efficiently execute to ship products and deliver business and user impact

Requirements / Your Expertise

• 8+ years of product management experience OR other technical disciplines (engineering / data science / project management)
• Experience building/leading/developing/working on machine learning platforms / services
• Data-driven mentality with experience in launching experiments and justifying key business/product decisions based on results
• Ability to quickly absorb technical concepts and communicate them to non-technical audiences
• Outcome-oriented mindset; ability to articulate desired outcomes and work collaboratively to create a path to achieve them
• Experience working with external partners in a product management or technical role
• Radical thinking paired with strong execution; ability to envision and articulate a path from the current state to a different future

Location & Work Model

• US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager.
• Candidates must live in a state where Airbnb, Inc. has a registered entity (see the Airbnb careers page for excluded states).

Compensation & Benefits

• Pay Range: $194,000—$239,000 USD (base pay range; actual base pay depends on factors such as training, transferable skills, work experience, business needs and market demands)
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits

Inclusion & Accommodations

• Airbnb is committed to inclusion and encourages all qualified individuals to apply
• Reasonable accommodation for candidates with disabilities is available by contacting [email protected] with your full name, the role, and the accommodation needed