Staff UX Researcher, Payments

Details

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The UX Research team is part of Stripe’s Design team and works across product and marketing initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences.

In addition to conducting primary research, we also enable other Stripes (engineers, product managers, designers, marketers, sales, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research.

What you’ll do

As a Staff UX Researcher, you will be dedicated to the Payments team and collaborate directly with product, engineering, analytics, marketing, and design teams. The Payments team focuses on offering solutions that empower our merchants to achieve the most optimum payment performance by balancing regulatory requirements against conversion, costs, and fraud considerations. You will work on rich problem spaces such as understanding users’ preferences and needs of payments routing to evolve Stripe Orchestration, and shaping products to help businesses optimize payment margins. This would be an excellent opportunity for an experienced researcher who is interested in applying their craft to help build new product experiences that help businesses increase their revenue and lower their costs, across the globe.

Responsibilities

• Lead critical research efforts and complex, large-scale research programs that deepen our understanding of the user experience and drive company strategy
• Promote a unified view of our customers and users and ensure their needs come first in everything we do
• Ensure user needs and insights play a leading role in product strategy, shaping, and development decisions by working in a highly collaborative fashion with product, design, engineering, and marketing leaders
• Prioritize research needs and approaches across multiple teams and orgs to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
• Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
• Partner closely with other researchers to build out Stripe’s research practice and infrastructure
• Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Has 7+ years relevant research experience working on digital experiences and specialize in generating actionable insights that drive impact
• Have a specific research expertise that distinguishes your contributions. You've pioneered a new methodology, are an expert in a specific research application, or come with deep domain expertise
• Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies
• Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
• Has excellent written and verbal communication skills. Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics
• Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe

Preferred qualifications

• Has relevant experience working in financial technology particularly in payments, and/or developer experience

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $196,400 - $294,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.